MC: Language Services- ( Full Time, Varied Shift) -
**"This position is on-site.****
The Interpreter/Translator provides competent and culturally sensitive Spanish in-person, telephone, and video-remote interpretation for patients and their families/caregivers with Limited English Proficiency (LEP). Serves all sites licensed under Loma Linda University Medical Center (LLUMC) license. Maintains working knowledge of all applicable state and federal regulations and organizational policies related to LEP. Documents interpretation in medical record according to established guidelines. Adheres to the Code of Professional Ethics and Standards of Practice developed by the California Healthcare Interpreters Association. Utilizes interpersonal skills to maximize customer service in a manner that supports excellence in customer service and safe patient care. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed.
Education and Experience: High School Diploma or GED required. Associate's Degree preferred. Minimum two years of experience as an interpreter in a healthcare setting using in-person, telephone, and video-remote interpretation required.
Knowledge and Skills: Proficient in medical terminology, anatomy and physiology, as well as basic knowledge of cultural folk medicine required. Strong customer service background required. Bi-lingual and bi-cultural in English and Spanish required. Able to keyboard 40 wpm. Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: Proof of training in an accredited interpreter program required. National Translation Accreditation Language Competency or California State Interpreter Certification preferred.
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Loma Linda University Health’s story is one of hope. Our people strongly believe in the work of physical, mental, and spiritual healing. They are also committed to excellence, integrity, and teamwork. We are a faith-based academic medical center in Southern California’s Inland Empire, and since our establishment in 1905, we’ve been a local, regional, national, and international leader in education, clinical care, and research.
Our 18,000 talented healthcare team members work in our system’s six hospitals, providing whole-person, patient-focused care to more than 57,000 inpatients and over a million outpatients annually. Our passion is to bring hope to each patient and family who seeks our help during their most vulnerable moments in life.
U.S. News and World Report ranks Loma Linda University Medical Center as a Top Riverside/San Bernardino metro area hospital. LLU Children’s Hospital and LLU Medical Center — Murrieta are on the U.S. News list of Top Performing Hospitals for Maternity Care and the Newsweek list of Best Maternity Care Hospitals. Our Medical Center and Children’s Hospital nursing teams have also achieved the prestigious Magnet Status recognizing our strong commitment to nursing excellence.
Loma Linda University’s eight professional schools offer more than 100 academic programs designed to prepare thousands of skilled Christian healthcare workers for service in our local area and locations worldwide. Our graduates enter their careers with an intellectual curiosity and a strong foundation of the knowledge and skills needed for their chosen field. The Great Colleges to Work For program has named Loma Linda University as an outstanding place to work six of the last seven years, and has added the University to its Honor Roll of institutions three times.
