Job Description

DHL Express Italy, a world-leading company in express transport and logistics services and part of DHL Group, recognized as a Great Place To Work, is looking for a candidate for the Customer Service Management department within the Pricing, Tender & Yield Control team, based at the Innovation Campus in Peschiera Borromeo (MI).

WHAT WE OFFER?

The opportunity to experience the organizational logic and dynamics of a department focused on supporting business development, working alongside the Pricing Team.

A 6-month full-time internship with a monthly allowance of €800 gross plus meal vouchers.

Company shuttle service from Milan (Milano Rogoredo, Lambrate, and Segrate stations).

WHAT WILL YOU BE IN CHARGE OF?

• Implementing tariff management processes in close collaboration with Regional Pricing
• Analyzing customer loyalty to align with express traffic profiles (Promotion and Shipment to profile)
• Generating reporting related to offers
• Analyzing and monitoring field-implemented offers
• Managing authorization workflows for creating customer quotes and offers

YOUR PROFILE

A candidate with a strong interest in deepening their knowledge of the Pricing world, an analytical mindset, numerical data analysis skills, and an excellent knowledge of Excel and English.

Experience and skills

• Degree, preferably in Economics or Statistics
• Advanced knowledge of Excel (Access is a plus)
• Advanced knowledge of English (written and spoken)
• Key traits: Flexibility, autonomy, decision-making skills, organizational capability, and teamwork

WHAT ARE THE NEXT STEPS?

• Apply now and upload your CV online and complete the profile and pre-screening questions.
• As part of the application process, you will receive an email asking you to complete a few games. This activity helps us gain a deeper understanding of your strengths and behaviors, and all candidates will have the opportunity to demonstrate their potential.
• Once you’ve finished the game, you’ll be able to view your results.
• If your CV has been shortlisted our HR Team will contact you to provide further details.

Please note: completing the games is required to be considered for the role.

DHL is an Equal Opportunity Employer. We evaluate applications regardless of ethnicity, religion, gender, sexual orientation, gender identity, nationality, disability, or any other legally protected characteristic. For this reason, you do not need to include personal details in your CV—such as your date of birth, photo, marital or family status—or any other non-relevant data.

CONNECTING PEOPLE. IMPROVING LIVES.