Fresha

Internship - Onboarding & Optimization (Junior Account Manager)

Fresha  •  Paris, FR (Onsite)  •  2 days ago
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Job Description

Fresha is an innovative platform designed for beauty and wellness professionals to help them manage and grow their business.

Fresha’s rich set of features offers strong performance levers for our partners. From day one, salons gain access to advanced tools that enable them to optimize their operations, increase revenue, and enhance the client experience. Our role is to support them in setting up and fully leveraging these features, ensuring they get the most out of the platform from the very start.

At Fresha, we are committed to delivering a premium level of support. Beyond providing software, we take a consultative approach to help each partner structure and optimize both their offering and their use of the platform. Our goal: to deliver a high-quality onboarding experience that allows each salon to quickly activate key features and maximize value from launch.

With this in mind, we are strengthening our team with a role dedicated to onboarding quality and partner account optimization.

Responsibilities


    As part of the Account Management team, you will play a key role in the successful onboarding of new partners:

  • Analyze existing service menus to identify simple areas for improvement (clarity, consistency, simplification)
  • Structure and organize service offerings to ensure a clear and efficient booking experience
  • Optimize the presentation of services (categorization, simplification, consistency)
  • Ensure the quality and accuracy of information uploaded to the platform
  • Work closely with Account Managers to finalize go-live processes
  • Contribute to the continuous improvement of onboarding processes

Profiles that we're looking for

  • 2–3 years of higher education (BTS, BUT, Bachelor’s degree, business school, or equivalent)
  • Comfortable with digital tools
  • This will predominantly be a French speaking role, however English fluency is a big bonus.
  • Strong French writing skills and attention to content presentation (spelling, clarity, consistency)
  • English writing skills are a bonus.
  • Strong eye for detail and user experience (clear organization, structured information)

Nice to have/ bonuses

  • Initial experience in operations, support, or data management
  • Interest in SaaS environments
  • Good proficiency in Excel or Google Sheets (data handling, imports)
  • Interest in the beauty and wellness industry
Fresha

About Fresha

Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.

For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions.

Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth.

Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience.

Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2015
Website
fresha.com
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