Job Description

PLAY, GROW and WIN

To be a part of Virtuos means to be a creator. 

At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004. 

Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.

At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win – together.

• Provide courteous first-line support to employees and, where applicable, customers experiencing common hardware, software, account, or connectivity issues.
• Assist with the setup, configuration, deployment, and maintenance of PCs, laptops, monitors, printers, and other workplace technology.
• Support Microsoft applications and services, including common productivity and collaboration tools, under the guidance of the IT team.
• Help investigate and troubleshoot technical issues by gathering information, testing potential solutions, documenting findings, and escalating issues when appropriate.
• Assist with employee onboarding and offboarding activities, including device preparation, account setup, access changes, equipment collection, and checklist completion.
• Record support requests, actions taken, resolutions, and follow-up items accurately in the appropriate ticketing system.
• Create and update user guides, troubleshooting notes, inventory records, and other IT documentation.
• Support routine IT asset management activities, including inventory checks, equipment labelling, and tracking device assignments.
• Assist with IT projects such as workstation deployments, system updates, technology rollouts, process improvements, and office or meeting-room setup.
• Communicate clearly and patiently with users, provide timely status updates, and contribute to a positive customer-service experience.
• Protect confidential information and follow Global Security Policies relating to acceptable use, privacy, information security, and data handling.

• Currently enrolled in, or recently completed, a program in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent practical interest or experience will also be considered.
• Good command of the English language, with clear verbal and written communication skills. Mandarin language is a plus.
• Demonstrated curiosity, learning agility, and willingness to research unfamiliar questions rather than being discouraged by not knowing the immediate answer.
• Customer-service mindset, with patience, professionalism, and an interest in helping people resolve technology issues.
• Basic familiarity with IT systems, Microsoft products, Windows-based PCs, computer hardware, peripherals, or workplace technology; hands-on experience is an asset but not required. Linux-based is a plus.
• Foundational problem-solving and analytical skills, with the ability to follow troubleshooting steps and document work accurately.
• Ability to follow instructions, established procedures, and security practices while knowing when to ask questions or escalate an issue.
• Strong attention to detail, organization, reliability, and follow-through.
• Ability to work collaboratively as part of a team.
• Commitment to handling Group of companies, employee, and client information with discretion and confidentiality.
• Dynamic, enthusiastic, hard-working, eager to learn.