Job Description

Within the the Client & Business Strategy (CBS) Division, our Client Integration team “Parties Solutions”, is looking for a candidate who would be interested in an exciting and challenging position with our team managing Euroclear parties data and reporting setup (Global Custodians, Broker Dealers, Investment managers, Central banks,…). The Client & Business Strategy (CBS) Division is responsible for new business generation, business growth and client dedication & retention, through sales, relationship and account management and direct client support.

Team: Parties Solutions team is a dynamic team, in the Client Experience department, that is responsible for managing client and IT escalations with account setup and reporting setup done for Clients and other parties within our setup applications ( Mainframe, SAMS, E-admin etc). The team handles escalations with ESES/EB setups and answers data/setup questions raised by clients and internal counterparties. The team also manages setup in the participant testing environment and some more technical connectivity solutions. It is also the team that is contacted to define and review requirements for any project impacting client setup or client connectivity.

We aim to make the client experience easy and enjoyable through efficient and value added support to both external and internal clients.

Role

• Perform connectivity setup for the Euroclear parties ( clients and others ) through entity specific and group applications mainly for client testing
• Subscription Management: perform subscription setup to reports and services through entity specific and group applications mainly for client testing
• Resolve client and IT escalations with data/connectivity setup – fixes might need to be done in the testing environment or in production
• Special initiatives: participate in specific initiatives within the framework of Project rollout, mainly for requirement reviews and rollout in the test environment
• Daily client interaction ( external/internal)
• Attend daily whiteboard sessions, raise issues, and propose – when possible - pragmatic, constructive ideas

Your Profile

• You are a Student of 3-5 year
• Organized and detail-oriented
• Stress resilient
• Proficient in English: strong written and verbal communication skills
• Knowledge of French is a plus
• Analytical
• Proactive
• Team player – positive mindset
• Client focused
• Risk awareness

Why Join Us?

Gain hands-on experience in a supportive and collaborative environment.

Develop your skills in various administrative functions.

Be part of a team that values your contributions and supports your growth.

Euroclear is proud to be an equal opportunity employer. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are committed to creating a diverse environment and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.