Job Description

Within the the Client & Business Strategy (CBS) Division , our Client Integration team “Parties Entities Specific team”, is looking for a candidate who would be interested in an exciting and challenging position with our team managing Euroclear parties data and reporting setup (Global Custodians, Broker Dealers, Investment managers, Central banks,…). The Client & Business Strategy (CBS) Division is responsible for new business generation, business growth and client dedication & retention, through sales, relationship and account management and direct client support.

Team: Parties Entity specific team is a dynamic team, in the Client Experience department, that is responsible for managing account setup and reporting setup setup for Clients and other parties within our Entity specific applications ( Mainframe etc). The team handles ESES/EB setups and answers data/setup questions raised by clients and internal counterparties. The team supports technical rollout of projects – with specific expertise for the entity specific applications.

We aim to make the client experience easy and enjoyable through efficient and value added support to both external and internal clients.

Role

• Perform connectivity setup for the Euroclear parties ( clients and others ) through entity specific applications
• Subscription Management: perform subscription setup to reports and services through entity specific applications
• Salesforce Case Management: apply the process to manage correctly actions requested via assigned Salesforce cases
• Resolve user problems efficiently
• Special initiatives: participate in specific initiatives within the framework of Project rollout
• Daily client interaction
• Attend daily whiteboard sessions, raise issues, and propose – when possible - pragmatic, constructive ideas

Your Profile

• You are a Student of 3-5 year
• Organized and detail-oriented
• Proficient in English: strong written and verbal communication skills
• French speaking (on top of English) is a must
• Analytical
• Proactive
• Team player – positive mindset
• Client focused
• Risk awareness
• Salesforce experience

Why Join Us?

• Gain hands-on experience in a supportive and collaborative environment.
• Develop your skills in various administrative functions.
• Be part of a team that values your contributions and supports your growth.

Euroclear is proud to be an equal opportunity employer. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are committed to creating a diverse environment and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process