Job Description

Tasks/Duties/Responsibilities:

•  Compile and organize freight claims data from internal systems and carrier reports
•  Analyze damage trends by mode, carrier, product type, lane, and packaging method
•  Identify root causes of freight damage and quantify financial impact
•  Develop actionable insights and recommendations to reduce damage
•  Assist in evaluating and improving packaging standards and handling practices
•  Collaborate with internal teams (operations, warehouse, customer care) to gather supporting data and feedback
•  Support the development of a carrier scorecard focused on claims performance, including KPIs such as frequency, severity, and resolution time
• Present findings and recommendations to leadership at the conclusion of the internship
• Perform other related duties as assigned by supervisor

Knowledge/Skills/Requirements:

• Must be enrolled in a college program (preferably junior or senior level)
• Strong verbal and written communication skills
• Strong Microsoft Office skills
• Proven detail attentiveness, organizational, analytical, and time management skills
• Positive can-do attitude towards professional endeavors
• High level of professionalism and be able to work cooperatively with staff, internal, and external customers
• Ability to manage confidential information

Reports To:

• Freight Manager

Job Specifics

•  The position is in-office. Remote work is not available. No more than twenty-eight (28) hours may be worked per week during the semester and up to forty (40) during the summer.