Job Description

INTERNSHIP – Fraud Prevention & Claims Management.

As part of strengthening its Anti-Fraud department, ING Luxembourg is looking for:
An intern in Fraud Prevention & Claims Management, starting in April 2026 for a duration of 6 or 12 months

The Anti-Fraud service, part of the ODCR department (Operational, Design Control & Resilience), is operationally dedicated to the prevention, detection, and handling of fraud

It is also responsible for the in-depth analysis of claims related to payment matters in order to improve the security of our clients.

Your mission will include:

• Responding to requests from clients who are victims of fraud.
• Conducting in-depth analysis of fraud incidents to understand the mechanisms and strengthen security measures.
• Recovering fraudulently diverted funds, in coordination with competent authorities, payment channels and financial institutions.
• Managing administrative obligations related to fraud in accordance with internal procedures and Visa Inc. regulations.
• Collaborating closely with IT, legal teams, and banking partners for a quick and coordinated response.
• Working with the fraud teams of ING Poland and Visa International.

Your profile:

• Minimum of a Bachelor's degree (Bac +3) with a focus in economics, finance or law.
• Strong analytical, organizational, and decision-making skills.
• Excellent communication skills, both written and verbal.
• Ability to handle complex cases with precision.
• Comfortable working with numbers and analytical tools.
• Detail-oriented, adaptable, and a strong team player.

IT Skills:

Proficiency in MS Office is important, along with the ability to perform control tasks effectively.

Languages:

Fluency in French and English is required. Knowledge of Luxembourgish and/or German is a plus, but not mandatory.

Your working environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around38.4 million customers, corporateclients,and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments,loansand mortgages for private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cashmanagementand fund services.