Job Description

Universal Destinations & Experiences Internship Program:

• Applications Close: June 26th, 2026, at 11:55PM ET. Submit your application as soon as possible – don’t delay!
• Spring 2027 Program Dates: Approximately January 2027 – April 2027

Support the Resort Guest Experience (RGE) Digital Product team in the design, delivery, and optimization of guest-facing technology solutions that enhance both in-park and digital experiences. This role offers hands-on exposure to product management, including discovery, roadmap planning, backlog prioritization, and cross-functional execution. The intern will gain an understanding of enterprise system integrations across multiple destinations, build data-driven decision-making skills through analysis of guest and operational metrics, and learn to effectively communicate product strategy to technical and executive stakeholders.

MAJOR RESPONSIBILITIES:

• Partner with Product Managers and Product Owners to support day-to-day product delivery activities (backlog grooming, user story creation, acceptance criteria definition).
• Assist in gathering and documenting business requirements from operations, technology, and guest experience teams.
• Analyze product performance data and contribute insights to improve features such as wait times, ticketing, or guest flow experiences.
• Support coordination across cross-functional teams (engineering, design, QA, operations) to track progress and resolve blockers.
• Participate in agile ceremonies (standups, sprint planning, demos, retrospectives).
• Contribute to creation of executive-facing materials (status updates, product summaries, presentations).
• Assist in documenting processes, workflows, and product capabilities to improve team knowledge and operational consistency.

MINIMUM QUALIFICATIONS:

• In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above.
• Minimum cumulative 2.8 GPA is required.
• A transcript is required upon application.
• Interest in digital product management, user experience, or technology-driven guest experiences.
• Strong problem-solving mindset with the ability to review data and support decision-making.
• Strong communication and collaboration skills; comfortable working with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.

PREFERRED SKILLS & KNOWLEDGE:

• Preferred majors include: Computer Science, Information Systems / Information Technology, Business Administration (with focus on Technology, Analytics, or Product Management), Industrial Engineering or Systems Engineering, Data Analytics / Data Science, Human-Computer Interaction (HCI) or User Experience (UX), Digital Media, Interactive Technology, or related fields.
• Preferred coursework or experience completed:
  • Product Management / Product Development
  • Business Analysis
  • Data Analytics / Statistics
  • Information Systems or Software Development
  • User Experience (UX) or Human-Centered Design

Please note the following:

• This internship will be an in-person experience, based in our Orlando offices.
• Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than April 2027.
• Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.
• All of our internships are paid, and you may also qualify for housing financial assistance if applicable. The Recruiter will provide specific eligibility details.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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