Job Description

About Monster Energy:

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the game-changers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us!

A Day in The Life:

The Consumer Relations Representative’s main function is to provide exemplary customer service to customers or consumers by providing accurate information and timely solutions to questions, inquiries, or problems. Work closely with internal teams to provide hands on handling and ensure customer inquiries are reviewed, processed, and analyzed in timely manner.

The Impact You'll Make:

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

Who You Are:

• College graduate preferred.
• 1 year of Consumer Relations and/ or Customer Service experience preferred.
• Professional phone manner.
• Must be able to deal with difficult and irate callers in a calm and controlled manner.
• Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.
• Excellent data entry skills.
• Fluent in Spanish or French a plus.