Job Description

Company Description

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 38 countries, unlocking unique memorable moments in connection with the local destination.

Our signature:

All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor made experiences and go the extra mile every day, while embracing local culture.

Job Description

Within the Global Quality & Guest Experience Team, reporting directly to the Director Quality & Guest Experience, you will assist in building, developing and improving a guest-centric approach to Quality & Guest Experience for our 4 brands worldwide, leading to increased Guest Engagement.

In an international environment, you will manage your time well to contribute daily to the success of the team, on the following (but not limited to) tasks:

• Participate in the roll-out of the new Online Reputation tool that will be rolled-out to all Accor hotels WW (change management, content creation for hotel specific trainings, answer requests/questions from hotels..
• Update the Quality Month end Performance Report
• Follow-up on Hotel Quality Scores and track action plans accordingly
• Prepare analysis / Insights from guest Reviews on various topics (F&B, Rooms,….) thanks to AI.
• Collect and update the Best Practices Library for our hotels
• Assist in the creation of content and guidelines, SOPs and presentations.
• Select the monthly best Cousu Main & Mgallery Magic stories, part of the competition
• Assist both VP and Director on ad hoc projects (Toolkit creation, Service Essentials, Golden Rules, update the escalated complaints tracker, Communication on our TEAMS community group composed of our hotels…)

You will work closely with the Opening Team, Regional Marketing Relays and Global Marketing Teams as well as with our 250 hotels Worldwide, other Accor Transversal teams and external partners (suppliers…).

Qualifications

Level of Studies: BAC+4 / +5

Field of Studies: Marketing/Luxury/Customer Experience

Professional Experience: A first internship in the hospitality industry would be ideal

Languages: French & English (fluent)

Others:

• Detail oriented person with an affinity for the LUXE segment
• Computer Skills – Pack Office (good knowledge of Excel formulas & PowerPoint) + AI
• Tech-savvy with ability to adapt to new systems (TrustYou / LQA…)
• Sharp Analytical mindset, creative, organized, multitasker and, culturally aware team player

Additional Information

Paid internship

Tickets Restaurants

NAVIGO pass (Metro) reimbursement : 75%