“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Ability to communicate effectively in both English and Spanish.
Support daily inbound and outbound warehouse operations while learning how customer service levels (SLAs), operational procedures, and compliance requirements are managed within a distribution environment.
Gain exposure to Foreign Trade Zone (FTZ) operations through collaboration with Distribution, FTZ, and Brokerage teams to understand regulatory requirements and inventory controls.
Assist with inventory management activities, including cycle counts, inventory reconciliation, and process documentation, while developing an understanding of inventory control best practices.
Participate in operational reviews and process improvement initiatives by collecting data, analyzing trends, and supporting efforts to improve efficiency, accuracy, and customer satisfaction.
Assist with customer projects, operational audits, and compliance activities to gain knowledge of customer requirements, quality standards, and regulatory expectations.
Support special projects, system implementations, process transitions, and other business initiatives while developing adaptability and problem-solving skills in a fast-paced logistics environment.
Collaborate with warehouse leadership and cross-functional teams to gain exposure to supply chain operations and learn how distribution services support customer success.
Participate in continuous improvement initiatives by collecting and analyzing operational data related to productivity, inventory accuracy, and service performance. Support warehouse leadership in identifying opportunities to improve efficiency, reduce operational waste, and enhance overall process effectiveness while contributing to special projects and business initiatives that drive operational excellence.
Makes introductory contact with new accounts and maintain effective relationships with existing accounts. Addresses the more complex and non-routine customer issues and requests. Coordinates new accounts, gathering all necessary information and assigning accounts to Customer Service Representatives (CSRs). Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer
needs have been met.
Assists in following-up on current customers and conducting Quality Management Reviews (QMRs). Directs and controls the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals. Directs and oversees order processing and ensures that data entries on documents such as Delivery Orders and inventory reports are accurate and timely. Makes recommendations to Operations Manager on programs to improve the operation of the customer service function. Interacts with credit and collections personnel regarding payment problems. Reviews records/reports to determine reasons for discrepancies between inventory and stock
control records and recommend remedial actions to resolve discrepancies.
Assists in maintaining up-to-date procedures manual. Tracks on-time delivery and other performance measures. Provides necessary reports to management. Gathers and analyzes data concerning department operations and customer requirements. Distributes reports to various functional areas as required. Makes recommendations to senior management on programs to improve the operation of the customer service function.
Assists to develops procedures to ensure the efficient operation and utilization of office equipment. Determines and recommends enhancements for computer systems/telephone equipment to meet cost and service goals.
Candidates must be legally authorized to work in the U.S. we do not offer visa sponsorship for this position.
All your information will be kept confidential according to EEO guidelines.
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
