Job Description

Gresham, OR | Toyota | Trusted brand | Internet Sales | BDC | Digital Sales | CRM | Online leads | Veterans encouraged to apply

IS THIS YOU?

• You're a strong digital communicator who can turn an online inquiry into a booked appointment -- and you know the difference between following up and following through

• You're organized, CRM-disciplined, and comfortable working leads through email, phone, and chat simultaneously

• You're looking for a sales role where your digital savvy and hospitality mindset drive real earning potential

The Internet Sales Consultant acts as the digital engine of our sales floor. By blending high-level automotive expertise with a mastery of digital CRM tools, this role transforms online inquiries into high-value appointments and closed deals. You aren't just answering emails; you’re architecting a seamless, modern buying experience.

Responsibilities

• Lead Qualification Screen incoming leads to determine their interest level and potential fit for the dealership's inventory.
• Customer Communication Engage with leads through email, phone, and online chat to provide information, answer questions, and build rapport.
• Sales Process Guide leads through the sales process, from initial contact to closing the deal.
• CRM Management Maintain accurate records of customer interactions and sales activities in the dealership's CRM system.
• Inventory Knowledge Stay up-to-date on the dealership's inventory and be able to effectively communicate the features and benefits of each vehicle.
• Online Marketing Social media posts, reels, stories.
• Other duties as assigned.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Proven experience in e-commerce or online sales.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM software and other sales tools.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Knowledge of the automotive industry and sales processes.
• Strong attention to detail and organizational skills.

Benefits of Working at Swickard

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career path -- strong Internet Sales Consultants grow into floor sales, finance, and sales management roles at Swickard

• Ongoing training and professional development

• Employee vehicle purchase and service discounts

• A positive, collaborative team culture where your digital skills are genuinely valued

WHY GRESHAM TOYOTA

• Toyota is one of the most trusted and in-demand brands on the road -- online shoppers come in already believing in the product, which makes your job about relationship, not persuasion

• Gresham is a growing community in the Portland metro area -- a market where digital-first buyers are increasingly the norm

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• We invest in process, tools, and training so our internet team can perform at a high level from day one

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we engage every guest, online or in person

• A team that sees the internet desk as a launching pad, not a silo

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Gresham Toyota, the Internet Sales Consultant is the digital engine of our sales floor. By blending automotive product knowledge with CRM mastery and genuine hospitality, this role transforms online inquiries into high-value appointments and closed deals -- architecting a seamless, modern buying experience for every guest who reaches out.