Job Description

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for an International Training Program Administrator supporting our National Center office that is located in Dallas, TX. This role can be home based.

The International Training Program Administrator will support the growth, quality, and operational excellence of the American Heart Association's global training network. This position works closely with international training centers, instructors, volunteers, regional teams, and internal stakeholders to support the onboarding, administration, quality monitoring, and continuous improvement of training programs worldwide. The role is a key operational resource for international training network activities, helping ensure compliance with the American Heart Association standards, effective program execution, volunteer engagement, customer support, and successful expansion of training programs globally.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. Save

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

Global Training Network Administration

• Support the ongoing growth and administration of the global our Training Network.
• Coordinate onboarding activities for new International Training Centers (ITCs).
• Monitor training center performance and maintain accurate program records.
• Assist with renewals, compliance activities, audits, and quality improvement initiatives.
• Respond to inquiries regarding training programs, policies, procedures, and training center operations.

Program Development & Implementation

• Develop and implement plans supporting establishment and growth of new International Training Centers.
• Monitor program performance and identify opportunities for improvement.
• Support implementation of training initiatives, new programs, and operational changes.
• Assist with rollout of international training programs and products.
• Maintain documentation, policies, procedures, and program resources.

Quality Assurance & Compliance

• Monitor adherence to the American Heart Associations training standards, policies, and program requirements.
• Coordinate instructor and training center quality reviews.
• Support development and execution of remediation plans when needed.
• Maintain tracking and reporting tools for quality and program performance metrics.
• Assist with international compliance reviews and process standardization efforts.

Volunteer and Stakeholder Engagement

• Support recruitment, onboarding, management, and recognition of volunteer resources.
• Coordinate volunteer participation in educational programs, conferences, and special initiatives.
• Work collaboratively with regional teams, international training center coordinators, instructors, and faculty.
• Foster strong relationships across the international training community.
• Serve as a liaison between internal stakeholders and external training partners.

Customer & Training Center Support

• Manage the pipeline of organizations interested in becoming part of the American Heart Association training centers.
• Consult with prospective and existing training centers regarding program requirements and implementation.
• Provide responsive customer service and issue resolution.
• Support training centers in maximizing use of the American Heart Associations educational platforms and digital tools.
• Ensure timely communication and follow-up with international customers and stakeholders.

Reporting & Project Management

• Track program growth and maintain performance metrics.
• Develop reports related to network development and training activity.
• Coordinate cross-functional projects involving multiple internal departments.
• Support planning and execution of conferences, meetings, trainings, and special events.
• Identify process improvement opportunities to improve efficiency and customer experience.

Qualifications

• Bachelor's degree in Healthcare Administration, Education, Public Health, or related field, or equivalent experience.
• 3 years of experience in program administration, project management, training operations, education programs, healthcare programs, or customer relationship management.
• Experience coordinating multiple projects and priorities simultaneously.
• Strong organizational, communication, and stakeholder management skills.
• Ability to work effectively in a global, cross-cultural environment.
• Strong Microsoft Office skills, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience developing reports and analyzing operational data.
• Domestic and international travel up to 30-40% as needed for training events, conferences, meetings, and training center support.

Preferred Qualifications

• Experience working with international customers or global organizations.
• Experience coordinating virtual and in-person international meetings and conferences
• Experience supporting training, certification, education, or healthcare programs.
• Knowledge of volunteer management and stakeholder engagement.
• Experience with Salesforce, CRM systems, learning management systems, or training administration platforms.
• Additional language skills are strongly preferred.
• Familiarity with international travel logistics and cross-border collaboration.

Compensation & Benefits

The expected pay range will be $70,000 - $90,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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