Job Description

INTERNATIONAL MOVE COORDINATOR

We are seeking an experienced and customer-focused Move Coordinator to join our team in the UK.
In this role, you will act as the primary point of coordination for clients and their assignees, ensuring the seamless delivery of relocation services and the highest standards of customer care.

As a Move Coordinator you will manage the full household goods relocation process — from initial contact to delivery — while maintaining communication with clients, vendors, and internal departments. The ideal candidate will demonstrate strong organisational ability, cultural awareness, and a proactive approach to problem-solving.

Key Responsibilities:
Customer Service & Relationship Management
• Serve as the main contact for clients and assignees, setting clear move expectations and ensuring a positive relocation experience.
• Communicate via phone and email across global time zones; occasional out-of-hours support required during peak periods (summer season).
• Anticipate and respond to customer needs with urgency and empathy.
• Maintain quality service standards and client satisfaction scores (IMC Scorecard).
• Take full accountability for the success of each assigned move.
Logistics Coordination
• Manage end-to-end move processes using proprietary systems and workflow tools.
• Plan efficient, cost-effective shipment routes in line with customer and account requirements.
• Liaise with agents, freight carriers, customs, and government agencies to ensure timely delivery.
• Proactively address and resolve logistical issues to minimise financial and operational impact.
Move Administration
• Ensure data integrity and accurate documentation in internal systems (Globalcom, PROMOVE, Navision).
• Manage all shipping paperwork and digital records.
• Support timely and accurate billing through coordination with finance teams.
• Initiate claims and ensure customers understand procedures.
Customer Satisfaction & Exception Resolution
• Monitor customer and vendor issues, ensuring prompt resolution.
• Negotiate with vendors and partners to resolve discrepancies.
• Meet or exceed defined KPI and service level goals.
Internal & Account Support
• Collaborate with internal departments (billing, claims, network management, accounts) for smooth service delivery.
• Communicate updates and performance insights to client accounts.
• Identify and suggest process improvements to enhance service quality and efficiency.

Qualifications & Skills
• Demonstrable experience in moving industry or freight forwarding experience.
• Strong geographical awareness and understanding of global logistics processes.
• Analytical mindset – able to calculate weight, density, rates, and assess financial margins.
• Proven ability to identify problems, develop creative solutions, and act independently.
• Excellent written and verbal communication skills.
• Highly organised with the ability to prioritise, multi-task, and meet deadlines in a fast-paced setting.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and related job systems.
Location: We operate a fully remote working model for this role, giving you the flexibility to work from home while staying connected to a collaborative, UK based team.

Why work for Sirva?
• Work in a high-impact, client-centric role
• Be part of a supportive, high-performing sales team
• Opportunity to drive real business growth and personal earnings
• Develop your career in a structured, professional sales environment

Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!