Job Description

Under the supervision of the Customer Service Manager, the operations and service executive is responsible for providing support for tasks that management or the CS BOG team may request regarding operational needs that require specific assistance. Similarly, the executive is responsible for training and guiding team members on new functions or concepts that need reinforcement.

S/he is also responsible for monitoring Stage reports in order to meet regional standards.

Responsibilities:

• All the activities are accomplished in an adequate, timely, quickly and cost effectively way.
• The clients’ needs and expectations are considered and performed by other company’s offices.
• All the applicable regulations and guidelines are applied.
• Inspection and / or acquisition of all necessary formalities for import or export (import or export permit, customs formalities for export, etc..).
• The determination of all customs and / or taxes and entering these in WorldStar.
• Support tasks that CS management may request regarding operational issues needing specific support.
• Work together with the OPS team on non-standard requirements required by the operation
• Backup for CS team, this during vacations, leaves or any absenteeism.
• Partnership with Business Development team to exceed customer service expectations, this including execution and follow up to the shipments’ cost or special requirements requests
• Accompany and organize the training of new team members, making sure that they know 100% of the tasks of their position, keeping formal written records of the progress.
• Train and guide team members on new functions, concepts, aspects, and/or software that need to be reinforced for one or more members of the CS BOG.
• Propose at least once a month short courses, informational readings, webinars, videos, podcasts, or other resources so that team members can learn about a topic related to the operation in depth.
• Train team members at least twice a month on aspects that need improvement in the operation, providing a quarterly schedule for these sessions.
• Follow-up on compliance with activities reported in Stage.
• Review and Follow-up JOB Pending Closing in TMS for BOG.
• To work safely with all relevant regulations (IATA) as well as laws and ordinances.
• Support the team to carry out all customs formalities (import/export) through

Education:

• Business, Logistics, or International Trade.

Work Experience:

• 2-3 years of customer service experience in logistics/ international business, transport shipment
• Intermediate Office and Windows
• Courier Operations and Customs/MOH Regulation knowledge. (Desired)
• Experience on exports and imports operations of Pharma Industry/Clinical trials, perishables, and cargo air transportation. (Desired)
• Mandatory Fluent English Level (speak, read, and write)

Skills and Knowledge:

• Proactivity
• Energy
• Agility in learning, executing processes and solving problems.
• Analytical documentation skills.
• Sense of urgency
• Polite and kind person
• Dedicated
• Organized
• Attention to detail and care in execution
• Commitment
• Teamwork skills and easy relationship.
• Customer oriented
• Good written and spoken communication skills

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned