Job Description

Join our team! Help shape the business and drive the culture of being Number One for Customer Service across all industries, be the Best Place to Work and be the Number One Bank in the UK.

As a Daily Banking Specialist in our International Consumer Banking team, you will be working in a dynamic, rapid-paced environment. Your role will involve providing top-notch service and support to our customers, addressing their financial needs. You will communicate with customers through their preferred channels, be it verbal or written, via call or chat. Your ability to think creatively to resolve customer issues, provide valuable insights, and contribute positively to our team will be key. This role offers you the opportunity to shape customer experiences and contribute to our goal of being the number one bank in the UK.

#ICBCareer

Job Responsibilities:

• Provide best-in-class customer service, through phone and chat, handling “everyday banking” issues from the customers, which includes guiding customers how to use our product and technical troubleshooting concerns.
• Process disputes as requested by customers.
• Identify, capture, and resolve complaints from customers within the agreed service levels.

Required qualifications, capabilities, and skills:

• Required to abide by all applicable regulatory and department practices and procedures
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Create appropriate decisions on behalf of the customer quickly and effectively
• Prioritize work effectively to ensure efficiency and Ability to think critically, exercise independent judgement
• Engaging actively and taking ownership of each customer experience, effectively managing expectations and providing appropriate solutions
• Knowledgeable on Windows Operating Systems and Microsoft Office Tools
• Possesses a business owner mindset and applies the same in their role
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

• Fresh Graduates are welcome to submit their applications

Preferred qualifications, capabilities, and skills:

• Experience handling UK clients/customers is a huge plus
• Proactive and tireless in pursuing changes that will benefit customers, colleagues or both

• Expertise with multiple browsers, multiple tabs, window navigation and instant messenger tools