Job Description

Behavioral Health EHR

ICANotes was founded in 1999. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Company Culture

At our company, we believe in fostering a culture of continuous improvement and learning. We prioritize adaptability over inflexible processes and encourage cross-functional teams to work together and collaborate to achieve shared objectives. We promote transparency and open communication within teams and stakeholders while fostering a culture of trust, respect, and accountability among team members.

We are looking for a Billing Implementation Coordinator who thrives at the intersection of client onboarding and billing operations. This role is responsible for managing and coordinating the implementation of clearinghouses and billing solutions for clients across both ICANotes Classic and Plus platforms, while also serving as a key individual contributor in day-to-day execution. The ideal candidate is as comfortable navigating EDI/ERA enrollments and payer portals as they are running client training sessions and driving cross-functional alignment.

This is a critical role that directly impacts customer satisfaction, time-to-revenue for new accounts, and the overall health of our billing ecosystem.

You are a self-starter who is energized by helping practices get paid faster. You are not afraid to get your hands dirty in enrollment forms, portal configurations, or claim troubleshooting, and you take pride in identifying issues before they escalate. You enjoy collaborating across disciplines and can translate billing complexity into clear, actionable steps for clients.

• Familiarity with medical billing workflows, clearinghouses, or revenue cycle management
• Experience working with cross-functional teams in a fast-paced environment
• Experience with TeamSupport, Jira, or similar ticketing tools is a plus
• Previous experience with healthcare or EHR systems
• Comfort working in multiple third-party payer and payment platforms

You thrive in environments with many moving parts. When faced with operational ambiguity or cross-functional noise, you bring structure, prioritization, and steady execution.

Demonstrated ability to create order from ambiguity and drive clarity amid moving parts, shifting priorities, and operational complexity.

Key Responsibilities

• Inovalon Wholesale Implementation (primary): Oversee and manage the implementation and onboarding process for Inovalon wholesale customers on both ICANotes Classic and Plus, ensuring proper setup and configuration in ICANotes to meet the practice's billing needs, successful EDI/ERA enrollment submission, and seamless coordination of training and testing.
• Clearinghouse Setups on ICANotes Plus: Complete clearinghouse integrations in ICANotes Plus for all supported clearinghouses, including testing and back-end configuration.
• Training & Support: Conduct training sessions for clients on the Inovalon Portal for billing functionalities, claims processing, and revenue cycle management best practices.
• Troubleshooting & Issue Resolution: Identify, investigate, and resolve issues related to billing setup, claim submissions, and payment processing, triaging to other teams as needed.
• Collaboration: Work closely with product, engineering, and support teams to escalate and resolve complex billing-related issues.
• Documentation & Reporting: Maintain detailed documentation of client configurations, implementation progress, and issue resolutions.
• Day-to-day execution: Submit Inovalon new customer account requests, complete account setups, run Inovalon demos and initial onboardings, edit forms and obtain signatures for enrollments, process Inovalon cancellation requests, manage Inovalon Classic-to-Plus migrations, and represent the function in team meetings.

Qualifications

• 3+ years of experience in billing implementation, revenue cycle operations, or client onboarding, ideally within healthcare SaaS or EHR contexts
• Hands-on experience with medical billing clearinghouses (Inovalon, Availity, Change Healthcare/CHC, or similar) and EDI/ERA enrollment workflows
• Demonstrated ability to manage multiple concurrent client implementations with tight deadlines
• Strong organizational and problem-solving skills with excellent attention to detail
• Excellent written and verbal communication skills, with comfort leading live client training sessions over Zoom or Google Meet
• Experience with tools such as TeamSupport, Slack, Google Sheets/Docs, Snagit, and PDF editing software
• Familiarity with payment processing platforms (Nexio, PaySpan, or similar) is strongly preferred
• Familiarity with healthcare or EHR systems is strongly preferred
• Comfort working in admin/back-office portals (StaffServer, Plus Admin Portal, Madaket, payer portals); technical fluency with tools like WinSCP is a bonus

Tools used in this role

TeamSupport; StaffServer / Plus Admin Portal; Slack; Zoom; Google Meet; Google Sheets/Docs; Snagit; PDF editing software; Inovalon Claims Management Pro; Madaket Enrollment Portal; ICANotes, BillFlash, and Kno2 test accounts; PaySpan, Availity, CHC PES, and other third-party payment platforms; WinSCP.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.