Job Description

International Assistance Coordinator (German & English Speaking)

Location: Cape Town (Office-Based)
Start Date: 20 April 2026
Employment Type: Shift-based (including evenings, nights, and weekends)

About the Company

A well-established, global organisation in the international medical assistance and travel insurance sector is seeking German-speaking professionals to join its Cape Town-based operations team. The business forms part of a globally recognised group supporting leading European insurers and travellers worldwide.

The Cape Town office operates within a fast-paced, international environment, collaborating with global teams and service providers to deliver critical assistance services to policyholders across the globe.

As an International Assistance Coordinator, you will play a vital role in supporting travellers during medical or travel-related emergencies. This position requires strong communication, problem-solving, and coordination skills to manage complex, time-sensitive situations.

You will act as the central point of contact between policyholders, medical professionals, service providers, and international teams, ensuring seamless coordination and high-quality service delivery.

Key Responsibilities

• Manage inbound and outbound communication (telephonic and email) with policyholders, medical providers, and global stakeholders
• Coordinate local and international logistics to support travellers in medical or emergency situations
• Liaise with hospitals, doctors, ambulance services, and travel partners to facilitate required assistance
• Work closely with internal medical teams and international colleagues to ensure appropriate care and solutions
• Assess and analyse each case to provide effective, timely resolutions
• Maintain accurate records and documentation in line with company and regulatory standards

Requirements

• Fluency in German (C1/Native level) and English (C1/Native level) is essential
• Strong ability to perform under pressure in a fast-paced, high-responsibility environment
• Excellent problem-solving and decision-making skills
• Flexible, adaptable, and open to continuous learning and training
• Previous experience in medical assistance, insurance, claims handling, or travel/tourism is advantageous
• Minimum Matric (Grade 12) qualification
• Proficient in Microsoft Office and general computer literacy
• Willingness to work shifts, including weekends, evenings, and night shifts
• Valid South African work authorisation (visa secured, if applicable)
• FSB registration is advantageous

What’s on Offer

• Opportunity to join a stable, international organisation with global exposure
• Comprehensive onboarding and ongoing training aligned to international standards
• Collaborative, multicultural work environment
• 21 days annual leave
• Medical aid (company-funded for employee + 2 dependents)
• Retirement annuity (10% of basic salary, company-funded)
• Additional shift allowances