Job Description

The Corporate Development, Applied Research and International (CDARI) division is home to SAIT’s continuing education and corporate training offerings, industry applied research services, internal business intelligence department and our centre for international learners. Join a vibrant team focused on service, opportunity and connection.
The Opportunity
Job classification Customer Service Representative Salary range: $58,468.80 - $63,024.00. Placement within the range is typically based upon a review of skills, experience, and internal equity. Hours per week: 40 Paid leave: 3 weeks vacation per year Deadline to apply: 4:00PM, May 6, 2026

Reporting to the Supervisor, International Admissions and Enrolment, the incumbent provides support and carries out strategic directions established by the Associate Registrar, International and the Associate Vice President International. The International Centre (IC) Admissions Officer is an all-in-one position to support and enable the IC to administer core international admissions functions.

In conjunction with the Supervisor, International Admissions and Enrolment, the incumbent is responsible for actioning IC enrollment management tasks, such as issuing offers, deferring students and completing international document assessments. In alignment with IC business priorities and goals, this role has access to admissions systems and the authority to make admission, cancellation, and deferral decisions.

The International Admissions Officer coordinates individual responsibilities and priorities, in conjunction with overall departmental goals and priorities while adhering to SAIT approved policies and procedures. The incumbent will work closely with the Supervisor, International Admissions and Enrolment and IC Leadership to expand international student enrollments. The individual in this position must work both independently as well as in a team setting with a shared and collaborative attitude.

How you'll contribute

International Admissions

• Review applications and assign decisions or updates to statuses
• Complete evaluations of international documents for admission requirements
• Review application dashboards in VAS system daily
• Provide exceptional customer service by responding to inquiries from applicants regarding admission processes/statuses and updates, using VAS and Freshdesk platforms
• Manage the applicant from point of application through to confirmation
• Work in collaboration with the International Enrolment Specialist to ensure international admission decisions for co-existent applications cycles are handled effectively
• Work diligently to ensure international targets are met within specific time frames
• Confirm that all international tuition deposit fees are paid by deadlines
• Updating, assigning and distribution of offer and confirmation letters through admissions systems
• Assist with deferrals and associated activities pertaining to the admissions cycle
• Run daily status reports for international applicants and perform updates to statuses
• Assist with processing international cancellations and related refunds
• Maintain open lines of communication within the team and with other support services and the academic schools
• Promote continuous quality improvement within the team, department, and throughout the SAIT community

Project Coordination of International Admissions and Enrollment Management Initiatives

• In collaboration with the Supervisor, International Admissions and Enrolment, establish application, enrolment management priorities and targets to support departmental and institutional priorities
• Ensure IC competitiveness vis-a-vis competitors by driving IC operational efficiencies (admissions, waitlists, etc.) across the institute
• Participates in communication strategies and tactics related to the admission cycle
• Support the delivery of customer-centric service to applicants
• Provide support to prioritize applications based on external data inputs (government processing times, local country conditions, geo-politics, etc.)

Enrollment Management Reporting

• Support accurate and efficient processing of international applications based on established service standards and timelines
• Answers email inquiries from staff, faculty and students
• Leadership may assign duties, responsibilities and projects as required

What you bring

• Post-secondary diploma or degree is required, preferably in International Relations, International Communications, International Business, etc.
• A minimum of 2-3 years of directly related experience in International Education and international Admissions in a post-secondary setting
• Previous experience evaluating educational documents is strongly preferred
• Experience with project management would be considered an asset
• RISIA certification or RCIC would be considered an asset
• Experience living, working or studying abroad is preferred
• Experience with student information systems (Banner, VAS, OnBase etc.) preferred
• A second language would be an asset We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.
Together, we build bold futures
At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:
- Generous time off to pursue other passions and support your wellbeing
- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
- Access to a Health Spending or Taxable Spending Account
- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses
- Defined Benefit pension through LAPP to help you retire with confidence
- Excellent dining options on campus
- Free access to our fitness facilities and group fitness classes
And the perks keep on coming!
About SAIT
At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.
Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.
We’re committed to community and belonging 
Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT