Job Description

Oxworks is Australia's largest privately owned manufacturer and distributor of quality fencing products with over 300 staff across 21 locations nationally. Operating for over 20 years, we continue to be a market leader in the industry.

We are looking for highly motivated people to join our Internal Trade Sales Team at Oxworks' state-of-the-art head office, located at 102-108 Magnesium Drive Crestmead.

The Role

Reporting to the south side Regional Business Manager, the Trade Centre Team Leader’s primary focus is to:

• Exceed monthly financial targets both personally and by the work group
• Lead a team of Trade Sales Officers (TSO’s) to deliver an exceptional level of customer service to the Oxworks’ Trade customer base resulting in the development of strong long-term customer relationships
• Manage the workflow of the TSO team from customer enquiry to preparation and delivery of highly accurate and timely Sales Quotes, through to conversion of Quotes to Sales Orders (fulfilment)
• Ensure the TSO team meet and exceed the expectations of the Oxworks Service Charter to foster repeat business, training and coaching staff as required to meet and exceed expectations
• Effectively resolve customer issues (same day) in the best interests of the business
• Promote a harmonious environment to foster a positive and can-do approach to servicing the needs of Oxworks customers above the needs of a single department or Branch
• Develop strong working relationships with all key internal stakeholders
• Work to reinforce the company’s Vision, Mission, and Values

The Applicant

The Ideal Candidate will be able to demonstrate:

• Experience managing a large team preferably within a call centre environment dealing with trade customers
• Demonstrated sales and customer service experience in manufacturing (preferable)
• High level of knowledge using MS Office and ERP systems (Sage preferable)
• High level of attention to detail
• Excellent time management skills, people & communication skills
• Strong reliability a desire to work and drive positivity in the team for success

Why Oxworks?

PROUD TO BE AUSTRALIAN

We are proudly Australian owned and operated, with a clear vision, mission, and values that foster respect for people and a positive team culture.

INVESTED IN THE FUTURE

With heavy investment in the future, we boast industry-leading technology, tools and equipment.

DRIVEN BY PEOPLE & PROCESS

Driven by people and processes, our organisation focuses strongly on continuous improvement in all areas.

LEARNING ORGANISATION

As a learning organisation, we offer ongoing learning opportunities for everyone to promote growth and development.

STABILITY

Committed to providing long-term job security and growth opportunities, Oxworks is home to many employees with over 10 years of experience.

MARKET LEADER

Being a market leader, we have a loyal customer following due to our extensive product range, exceptional customer service, quality delivery and value.

IS OXWORKS RIGHT FOR YOU?

We are seeking reliable, motivated staff who take pride in their work. If you are looking for an opportunity to learn and grow in a challenging and rewarding environment, Oxworks is the perfect place for you!

REWARDS & BENEFITS

Positive Team Culture | Career Development & Growth Opportunities | Discounts on Products & Retailers | Employee Assistance Program | Monthly Team Lunches | Traineeship & Apprenticeship Programs |

If this sounds like you, and you are interested in working for an industry leading and rapidly expanding company, then please apply now.

OXWORKS WILL NOT ACCEPT APPLICATIONS FROM AGENCIES FOR THIS POSITION.