Job Description

About ASI Solutions

Technology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has partnered with organisations across the public and private sectors to deliver meaningful, transformative IT solutions. Our focus is on helping customers maximise their technology investments through streamlined processes and future-ready capabilities. We are proud to foster a team culture built on expertise, collaboration, and long-standing trusted relationships.

What you’ll be working on

As an Internal Support Analyst, you’ll play a key role in ensuring ASI’s internal teams have the tools, systems, and support they need to work efficiently. Acting as a trusted point of contact for internal technology support, you’ll troubleshoot issues, manage system access, and help maintain the reliability of core business applications and devices.

Working within our Services team, you’ll collaborate with colleagues across the organisation to resolve day-to-day technology challenges, support onboarding and device provisioning, and contribute to continuous improvement across internal systems.

Your work will help ensure technology enables our people to own the outcome, get stuff done, and win together.

Key responsibilities include:

• Acting as the first point of contact for internal technical support requests
• Troubleshooting hardware, software, and access issues across core business platforms
• Supporting administration of systems such as Microsoft 365, Entra ID, Autotask, and NetSuite
• Managing user onboarding, offboarding, and access provisioning
• Provisioning and configuring laptops and mobile devices
• Supporting endpoint management and device compliance using modern management tools
• Maintaining accurate asset records for internal hardware and software
• Creating and maintaining technical documentation, guides, and knowledge base articles
• Educating staff on best practices and self-service options to improve efficiency
• Escalating complex issues when required while maintaining clear user communication

A bit about you

You enjoy helping people solve problems and thrive in an environment where collaboration and communication are key. You bring a methodical approach to troubleshooting, remain calm under pressure, and take pride in delivering reliable support that keeps teams moving.

You’re someone who:

• Builds positive relationships and communicates clearly with both technical and non-technical users
• Takes ownership of tasks and follows them through to resolution
• Is curious and proactive when learning new technologies
• Enjoys working in a collaborative team environment
• Looks for ways to improve processes and prevent recurring issues

Essential criteria

• Demonstrated experience in an IT helpdesk, service desk, or internal IT support role
• Hands-on experience supporting Microsoft 365 environments (Exchange, Teams, Entra ID/Active Directory)
• Strong troubleshooting skills across hardware, software, and user access issues
• Excellent written and verbal communication skills
• Ability to manage multiple requests and priorities in a fast-paced environment
• A collaborative mindset and commitment to delivering great internal customer service

Desirable criteria

• Experience with IT Service Management or PSA tools (such as Autotask)
• Exposure to endpoint or mobile device management platforms (e.g. Microsoft Intune)
• Familiarity with IT documentation platforms such as ITGlue
• Awareness of modern workplace platforms or business operating systems

Why work with us?

Birthday Leave – Celebrate your special day with a paid day off.
Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues.
Tech Product Discounts – Access exclusive savings on a wide range of technology products.
Paid Parental Leave – Support for growing families with dedicated leave options.
Flexible Working Arrangements – Balance work and life with hybrid options and flexibility.
Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways.
Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution.
Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included.
Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community.
Supportive, Community-Driven Culture – We’re not just a team — we’re a connected, people-focused community making a meaningful impact.