Mills Automotive Group

Internal Service Advisor

Mills Automotive Group  •  Matthews, NC (Onsite)  •  3 hours ago
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Job Description

Internal Service Writer – Career Opportunity at INFINITI of Charlotte

Position: Internal Service Writer

Location: INFINITI of Charlotte

Join a Growing Service Team

INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs.

We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level.

Responsibilities

  • Open and manage internal repair orders
  • Dispatch work efficiently to technicians
  • Maintain used car efficiency through shop
  • Monitor shop progress and communicate updates to advisors and management
  • Coordinate with the parts department to ensure timely parts availability
  • Maintain accurate documentation and repair order notes
  • Assist with warranty and internal vehicle processing
  • Help improve shop flow and technician productivity
  • Support quality control and vehicle status tracking
  • Ensure repairs are completed in a timely and organized manner

Qualifications

  • Previous automotive service experience preferred
  • Service advisor experience
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • CDK experience preferred but not required
  • Team-oriented attitude with strong attention to detail
  • Basic understanding of automotive repair processes

What We Offer

  • Competitive compensation
  • Opportunity for growth and advancement
  • Supportive team environment
  • Paid training
  • Health, dental, and vision benefits
  • 401K
  • Paid vacation
  • Employee discounts

Ideal Candidate

The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.

Apply Today

If you are ready to join a growing dealership focused on teamwork, accountability, and customer satisfaction, we would like to speak with you.

Mills Automotive Group

About Mills Automotive Group

Mills Automotive Group treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a dealer group we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

At our dealership, you’ll find a solid selection of new Chevrolet, Hyundai, Nissan, Ford, Genesis, Lincoln, Maserati, Alfa Romeo, Chrysler, Dodge, RAM, FIAT, Jeep, Toyota for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.

Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Pineville, North Carolina
Year Founded
Unknown
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