Job Description

Salary: £30,000 – £35,000 per annum (negotiable depending on experience)

Hours: Monday to Friday, 7.30am – 4.30pm (30-minute unpaid lunch break). Office-based

Benefits: On-site parking, Excellent public transport links, Lunch provisions available on site (basic breakfast and lunch items), Recognition and reward initiatives, Supportive, close-knit and friendly office environment

An exciting opportunity has arisen for an Internal Sales Support Executive to join a growing and well-established business operating within a essential services environment. This is a newly created role, introduced as part of a wider investment into people and process, designed to support a busy sales function and improve customer experience.

This position would suit someone who enjoys variety, takes pride in organisation, and thrives in a fast-paced, team-oriented office environment.

The Role

Working closely with the internal and external sales teams, you will play a pivotal role in ensuring customers receive a seamless, professional and responsive service. You will act as a key point of contact for incoming enquiries, provide essential administrative and sales support, and help free up the sales team to focus on proactive, revenue-generating activity.

Key Responsibilities

• Managing inbound sales enquiries via phone and email

• Providing day-to-day support to the sales team, including answering calls and managing the shared sales inbox
• Preparing, issuing and following up quotations and sales orders
• Responding to customer queries regarding ongoing work and job updates
• Acting as a central point of contact for engineers and service-related enquiries
• Coordinating reactive or urgent work where required
• Maintaining accurate customer and sales data within the CRM system
• Organising practical logistics such as parking arrangements for field-based staff
• Delivering general administrative support to keep office operations running smoothly
• Collaborating with internal teams to ensure a high standard of customer service

About You

You’ll be confident on the phone, highly organised, and comfortable juggling multiple priorities. You enjoy being part of a team, but are equally capable of working independently and taking ownership of tasks.

Key skills and attributes include:

• A confident and professional telephone manner

• Strong organisational skills with excellent attention to detail
• Customer-focused mindset with a problem-solving approach
• Ability to prioritise workload in a fast-moving environment
• Good working knowledge of Microsoft Word, Excel and Outlook
• Experience using CRM systems (or the ability to learn quickly)
• A positive, adaptable and proactive attitude

Why Apply?

This is a fantastic opportunity to step into a business that genuinely values its people, promotes teamwork, and offers long-term stability alongside continued growth. You’ll join a supportive, family-oriented culture where contribution is recognised and development is encouraged.

If you’re looking for a role where you can make a real impact, be trusted with responsibility, and grow within a friendly and professional team, this could be the next move for you