Job Description

About the Role

Based at Smithfield, this role supports Visy Board NSW across our Smithfield and Warwick Farm sites, combining customer account support with sales administration responsibilities. You’ll assist in managing a portfolio of SME customers while supporting the external sales team to deliver strong commercial outcomes and high levels of customer service.

You’ll act as a key link between customers and internal teams, ensuring accurate data, timely processing of orders and quotes, and smooth coordination across production, design and customer service. This is a fast-paced role that requires strong communication, attention to detail and the ability to manage competing priorities.

Key Responsibilities

• Support customer accounts by handling enquiries, reorders, pricing queries and maintaining accurate account information
• Prepare and follow up quotes, tenders and documentation, ensuring accuracy and timely turnaround
• Provide administrative and project support to the sales team across multiple stakeholders
• Coordinate with production, design, quality and customer service to ensure smooth order fulfilment
• Manage samples, approvals and track project progress
• Maintain accurate CRM data and support reporting requirements
• Act as the key link between customers and internal operations

What You Will Bring

• Experience in sales administration, clerical or customer service roles
• Strong attention to detail and high level of accuracy in data and documentation
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong communication skills and confidence working with customers and internal teams
• Experience using CRM or business systems (desirable)
• Exposure to manufacturing or packaging environments (highly regarded)

What You’ll Love When You Join Us

• Employee Assistance Program (EAP)
• Discounted health insurance and exclusive banking offers
• Purchased annual leave
• 12 weeks paid parental leave and keep-in-touch days
• Discounts on health and wellbeing products
• Novated lease and salary sacrifice options

About VISY

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations –predominately in Australia and New Zealand. 

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

Ready to make a difference? Apply now and be a key player in shaping our future!