Job Description

About Us

Mondi is a global leader in packaging and paper, contributing to a better world by developing and producing products that are sustainable by design. Sustainability is at the heart of our strategy and intrinsic to the way we do business, which enables us to offer a broad range of innovative solutions for consumer and industrial end-use applications. We are a truly global team, with our 22,000 people working across 100 production sites in more than 30 countries, united by our common purpose. Join us at Mondi, where we strive to make a positive impact through responsible business practices and continuous innovation in packaging and paper solutions.

At our Mondi Abrera plant, we specialize in the production of high-quality paper sacks and industrial bags serving the construction sector. Our site combines advanced manufacturing technology, operational excellence and a strong safety culture. We offer the stability of a global group with the collaborative spirit of a local, high-performing team

Are you a commercially minded professional who enjoys combining customer interaction, coordination, analysis, and operational excellence?

We are looking for an experienced Internal Sales Specialist to become a key player within our commercial organization. This role is ideal for someone with a strong customer focus, excellent organizational skills, and the ability to connect commercial strategy with daily operational execution. You will work closely with customers, sales teams, production, supply chain, and other cross-functional departments, becoming a central figure in ensuring smooth commercial operations and excellent customer service.

If you enjoy dynamic environments, multitasking, and being part of a business-driven industrial company, this opportunity is for you.

Roles & Responsibilities:

• Manage full customer service processes accurately and efficiently (order processing, invoicing, risk management, forecasting, account receivables, etc.
• Update and maintain customer pricing conditions and commercial data
• Manage customer records and information within internal systems
• Support rappel management and commercial agreements follow-up
• Coordinate product supply and order availability with internal departments (Production, Logistics, Purchasing, Finance, and Sustainability area)
• Collaborate closely with External Sales and Cross-Functional Teams
• Provide commercial and administrative support to customers
• Ensure smooth communication between customers, production, logistics, and finance teams
• Monitor delivery timelines, customer requirements, and service levels
• Prepare reports, sales documentation, and commercial follow-up information
• Support continuous improvement of internal sales processes and customer service

Your Qualifications:

• Minimum 5 years of experience in Internal Sales, Sales Administration, Customer Service, or similar commercial support roles
• Strong commercial mindset combined with excellent administrative capabilities
• Experience working in industrial or transformation/manufacturing environments is highly valued
• Advanced SAP knowledge or similar is mandatory
• Good command of Microsoft Office tools, especially Excel
• Fluent English and French required
• Catalan is a strong plus
• Strong communication and coordination skills
• Experience interacting with customers and cross-functional teams
• Ability to work in a fast-paced and dynamic environment
• Detail-oriented with strong organizational skills

Competencies:

• Customer orientation
• Commercial awareness
• Team collaboration
• Problem-solving mindset
• Adaptability and flexibility
• Accountability and reliability
• Multitasking capability
• Analytical thinking
• Communication and interpersonal skills
• Proactive attitude

Skills:

• Order processing and sales administration
• Customer account management
• SAP ERP management
• Pricing and commercial data maintenance
• Rebate/rappel management
• Supply coordination and follow-up
• Reporting and documentation
• Internal stakeholder coordination
• Customer communication
• Time and priority management

What we offer:

• Opportunity to join an international and growing industrial company
• Dynamic commercial environment with cross-functional exposure
• High level of interaction with customers and internal teams
• Professional development opportunities
• Collaborative and people-oriented culture
• A collaborative culture focused on safety, sustainability, and operational excellence
• Stable position within a strategic business area
• Competitive compensation and benefits package

Ready to make an impact?

If you are passionate about customer service, commercial operations, and teamwork, and you want to grow within a dynamic industrial environment, we would love to meet you.

Benefits: Learning & Development

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