Requirements

Communication

• 
  Represent the client professionally in all forms of
  communication.
• 
  Build and maintain positive relationships with internal and
  external stakeholders, suppliers and customers.
• 
  Respond to customer enquiries via email, telephone and
  personal visits.
• 
  Ensure professional and effective communication with all
  stakeholders.
• 
  Deliver accurate reports and information within agreed
  timelines.

Increase Sales and Revenue

• 
  Conduct effective telephonic sales calls with
  decision-makers.
• 
  Maintain and grow existing customer accounts.
• 
  Identify and engage dormant or inactive customers.
• 
  Communicate order status, stock issues and flash sales to
  customers and management.
• 
  Achieve agreed call frequencies and sales targets.
• 
  Understand customer requirements and provide appropriate
  solutions.
• 
  Honour commitments made to customers.
• 
  Adhere to company procedures, reporting structures and
  standards.

Customer Service

• 
  Maintain sound knowledge of the client product range.
• 
  Provide technical support and problem-solving assistance to
  customers.
• 
  Manage customer requirements relating to stock availability,
  pricing and deliveries.
• 
  Utilize system-driven sales processes and CRM tools
  effectively.
• 
  Maintain effective communication with customers, management
  and external sales representatives.
• 
  Support stock management initiatives.
• 
  Achieve agreed sales objectives and customer service
  standards.

General Administration

• 
  Assist with the client breakdown services when required.
• 
  Participate in stock take.
• 
  Maintain accurate customer and call records.
• 
  Ensure workstations and catalogues are neat and organized.
• 
  Perform administrative duties as allocated.
• 
  Update customer contact information accurately on company
  systems.

Minimum Qualifications

• 
  National Certificate (NQF Level 4) / Grade 12.
• 
  Relevant Diploma or Degree will be advantageous.

Minimum Experience and Competency Requirements

Experience

• 
  Minimum of three (3) to five (5) years' experience in an
  Internal Sales environment.
• 
  Demonstrated ability to achieve sales targets and
  objectives.
• 
  Thorough understanding of industry practices and trends.