Job Description

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Steelforce business.

Reporting to the Internal Sales Supervisor and based at our Adelaide site, you will be the voice of the business to the customer – fulfilling demand through daily service, quoting, and order management. This role manages a defined customer portfolio focused on inbound service and outbound selling, ensuring accuracy, speed, and reliability in every customer interaction.

This is a customer focused role predominantly dealing with customers via phone and email enquiries. Working Monday to Friday, it provides an excellent opportunity for someone looking to expand their customer service and sales skills.

What you will be doing:

• Handling customer enquiries via phone and email
• Managing inbound sales queries
• Processing cash sales, quotes, and orders
• Building and nurturing customer relationships
• Identifying and maximising sales opportunities
• Performing general administrative tasks

Our ideal candidate will have a background in sales or customer service, with a keen eye for detail, excellent communication skills, and the ability to solve problems and offer customer solutions.

You will be rewarded with:

• Join a dynamic and close-knit team
• Permanent, full-time hours with job security
• Exciting and varied work with no two days being the same

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

To succeed in this role, you should have:

• Experience in customer service, sales support or internal sales
• Strong interpersonal and customer service skills, with the ability to build rapport
• Demonstrated strong work ethic with a proactive approach and commitment to follow-through
• Ability to use CRM, ERP, and quoting tools effectively
• Strong attention to detail, organisational and time management skills
• Experience working in fast-paced, high-volume B2B or distribution environments will be highly regarded

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About Us

Steelforce supplies Australian-made structural steel, merchant bar, pipe and tube through branches in major cities nationwide.

We deliver consistent quality and dependable supply, supporting construction, manufacturing and infrastructure projects across Australia.

Steelforce is a brand of InfraBuild.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

Consider adding contact number and/or email address.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant