Job Description

Oxworks is Australia’s largest privately owned manufacturer and distributor of quality fencing products. With more than 300 employees across 22 locations nationally and over 20 years in the industry, we continue to grow while remaining focused on our people, customers and delivering quality products and service.

We are looking for a motivated and customer-focused Internal Sales Officer to join our team at our Head Office in Crestmead.

Why Join Oxworks?

✔ Full-time, stable employment

✔ Competitive salary + superannuation

✔ Career development and progression opportunities

✔ Ongoing training and learning opportunities

✔ Positive and supportive team culture

✔ Employee Assistance Program (EAP)

✔ Monthly team lunches

✔ Long-term job security

About the Role

Reporting to the Regional Business Manager, you will be an important link between our customers, sales team, branches, warehouses and manufacturing operations.

This is a hands-on internal sales role where you will manage customer enquiries from initial contact through to quotation, order and delivery, while also identifying opportunities to grow sales and strengthen customer relationships.

If you enjoy talking with customers, solving problems, working in a fast-paced environment and turning enquiries into sales, we would like to hear from you.

What You'll be Doing

As part of our Internal Sales team, you will:

• Provide exceptional customer service to trade customers via phone and email.
• Prepare accurate quotes, follow up opportunities and convert quotes into sales.
• Process sales orders and invoices accurately and efficiently.
• Build strong relationships with existing customers and identify new sales opportunities.
• Work with branches, warehouse and manufacturing teams to ensure orders are accurate and delivered on time.

Resolve customer enquiries and issues while maintaining accurate system information and strong product knowledge.

About You

You are a confident communicator who enjoys building customer relationships and takes pride in delivering great service.

Ideally, you will bring:

• Previous experience in internal sales and customer service.
• Confident and professional communication skills with a strong focus on building customer relationships.
• Proactive approach to following up enquiries and converting opportunities into sales.
• Strong attention to detail, organisation and ability to manage competing priorities.
• Experience with Microsoft Office, CRM/ERP systems or similar business systems.
• Positive, reliable and solutions-focused attitude with a willingness to learn products, systems and processes

Above all, we are looking for someone who is reliable, motivated and genuinely enjoys helping customers.

About Oxworks

Oxworks is an Australian-owned and operated business and a market leader in the fencing industry. We manufacture and supply a wide range of fencing, gates, screens and balustrade products across Australia. We are committed to investing in our people, processes, technology and equipment while providing employees with opportunities to develop their skills and progress their careers.

Apply Now

If you're looking for an opportunity where you can build customer relationships, develop your sales skills and grow your career with an established Australian market leader, apply now to join the Oxworks team.

OXWORKS WILL NOT ACCEPT APPLICATIONS FROM AGENCIES FOR THIS POSITION.