Job Description

About the role

The Sales Support / Internal Sales function plays a pivotal role in strengthening commercial relationships by acting as the key link between customers, Key Account Managers, and internal departments. The role combines customer-facing commercial support with operational excellence, ensuring smooth execution of pricing, contracts, forecasting, customer projects, and business processes.

Working closely with Sales, Customer Care, Demand Planning, Finance, Pricing, Quality, Legal, and Supply Chain teams, the position helps translate customer needs into actionable business solutions while ensuring a seamless customer experience. The role contributes to both revenue growth and customer satisfaction through proactive support, data-driven insights, efficient coordination, and continuous process improvement. It requires a strong commercial mindset, excellent stakeholder management skills, and the ability to build trusted relationships both internally and externally.

Next to the sales support tasks, 30% of this role will have responsibilities to support the Managing Director of BENELUX in different tasks. Ranging from agenda management, travel support, event organization to presentation preparations.

Key responsibilities include

Commercial Relationship Management

• Support and co-lead the commercial relationship with customers alongside the Key Account Manager (KAM).
• Act as a trusted point of contact for customers for operational and commercial matters.
• Build strong relationships with customers, sales colleagues, and internal stakeholders.
• Participate in customer meetings, both online and on-site.

Customer Support & Coordination

• Manage customer requests regarding products, samples, documentation, agreements, and onboarding.
• Proactively follow up on opportunities, forecasts, complaints, cases, and overdue items.
• Coordinate activities across sales, customer care, planning, pricing, finance, quality, and supply chain teams.
• Ensure smooth communication and alignment between external customers and internal departments.

Contract & Pricing Management

• Prepare quotations and commercial proposals.
• Support tender and bid processes.
• Manage contract bookings and pricing administration.
• Monitor the link between forecasts, contracts, and orders to identify risks and opportunities.

Business Analysis & Reporting

• Generate customer and sales reports.
• Analyze sales performance, contract portfolio, forecast accuracy, and customer trends.
• Provide insights and recommendations to improve commercial decision-making.
• Monitor KPIs and commercial performance metrics.

Internal Stakeholder Management

• Serve as the link between customers, sales, customer care, demand planning, supply chain, finance, and production.
• Facilitate cross-functional collaboration to ensure excellent customer service and commercial execution.
• Escalate and coordinate resolution of customer issues when required.

Process Improvement & Operational Excellence

• Identify opportunities to simplify and improve commercial processes.
• Develop and maintain templates, tools, and standardized ways of working.
• Drive efficiency in data management, reporting, forecasting, and customer administration.
• Support data-driven commercial decisions.

Managing Director Support

• Support the managing director in operational tasks
• Agenda management, Travel support, event organization, presentation preparation, general admin tasks

The role will require performing activities for the European business and will be dedicated to Belgium & Netherlands with a specialization in Industrial Accounts.

About you

• Bachelor’s degree required
• Proficient in English and Dutch
• Proficient in Salesforce (dashboards, reporting, data management) & SAP (query creations)
• Proficient with Microsoft Office Suite
• Proficient for sales management and overall client handling
• Exceptional data organizational, analytical & problem-solving skills with attention to detail and accuracy
• 2-6 years of prior work experience in a similar or related field
• Strong experience and knowledge in customer handling and sales management
• Proven track record of on-time delivery, great communication and organizational skills, and identifying and championing new initiatives
• Experience working in a large global CPG company, with understanding of the CPG performance outputs and measures
• Prior experience of working in a global business services environment preferred
• Ability to manage time effectively across multiple priorities and projects
• High degree of organizational and communication skills to ensure requests are delivered in a timely manner
• Ability to work on initiatives independently and adhere to deadlines and targets
• High level of integrity and confidentiality
• Ability to collaborate in teams across multiple geographical regions
• Flexibility, resilience and openness to change