BUI is an industry-leading technology consultancy and a Microsoft Azure Expert MSP, Microsoft Solutions Partner for the Microsoft Cloud, and Microsoft Security Experts MXDR Partner. We deliver advanced solutions across Cloud, Security, Networking, and Managed Services, supporting mid-market and enterprise organizations globally.
Our work is guided by three principles: Innovation, Delivery, and Results. At BUI, you’ll collaborate with highly skilled architects, consultants, developers, engineers, and security specialists to design and deliver sophisticated solutions that help our customers modernize, transform, and scale their businesses.
We offer an environment where expertise is valued, performance is recognised, and contributions are visible. If you’re looking to apply your skills in a business that combines technical excellence with meaningful impact, we invite you to apply.
Job Purpose
To provide end-to-end operational, administrative, and sales support across the business, with a strong focus on internal sales processes and Microsoft licensing administration. The role ensures efficient order processing, licensing compliance, customer support, and accurate data management, while enabling the sales team to operate effectively and deliver a seamless customer experience.
Key Responsibilities
Internal Sales & Operational Support
Prepare, process, and manage customer quotations, sales orders, and invoices.
Support the sales team with deal processing, follow-ups, and administrative tasks.
Validate pricing, margins, and deal structures in line with company policies.
Track order progress from initiation through to submission.
Microsoft Licensing Administration
Manage Microsoft license provisioning, renewals, upgrades, and cancellations.
Support sales teams with Microsoft licensing solutions, including CSP, NCE, and other agreements.
Maintain and manage subscriptions via Microsoft Partner Center.
Ensure compliance with Microsoft licensing terms, policies, and audit requirements.
Customer & Stakeholder Support
Serve as the primary point of contact for internal customer queries.
Provide accurate information on products, pricing, licensing, and order statuses.
Resolve service-related queries efficiently.
Be able to liaise with vendors, distributors, and Microsoft for escalations and support.
Order, Subscription & Process Management
Maintain accurate records of customer orders, contracts, and licensing assets.
Monitor subscription lifecycles, including renewals, expirations, and usage.
Coordinate with billing, finance, and logistics teams to ensure seamless operations.
Identify inefficiencies and contribute to process improvements and automation initiatives.
Data Management & Reporting
Maintain accurate and up-to-date data in CRM, Quoting and Partner Center systems.
Generate reports on sales performance, licensing usage, renewals, and revenue.
Track key metrics such as renewal pipelines, order turnaround times, and customer activity.
Support reconciliation between sales, licensing, and billing systems.
Compliance & Governance
Ensure all transactions adhere to internal policies and Microsoft licensing requirements.
Maintain documentation for audits, agreements, and operational processes.
Support internal audits and ensure adherence to governance frameworks.
Key Skills & Competencies
Strong administrative and operational coordination skills
Solid understanding of internal sales processes and deal lifecycle
Knowledge of Microsoft licensing models (CSP, NCE, EA)
High attention to detail and data accuracy
Analytical and problem-solving skills
Strong communication and stakeholder engagement
Ability to multitask, prioritise, and meet deadlines
Technical Skills
Microsoft Partner Center (essential)
Microsoft 365 and Azure licensing knowledge
CRM systems
Microsoft Excel (reporting, tracking, reconciliation)
Familiarity with digital workflows and document management systems
Qualifications & Experience
Relevant qualification in Business Administration, Sales, or IT (advantageous)
3–5 years’ experience in:
Internal sales / sales administration
Microsoft licensing support
Order processing and customer account management
Experience working within a Microsoft partner or reseller environment is highly advantageous
Key Performance Indicators (KPIs)
Accuracy and turnaround time of order and license processing
Customer query resolution time and satisfaction levels
Renewal management and retention rates
Compliance with Microsoft and internal policies
Data integrity across CRM, Partner Center, and billing systems
Efficiency in supporting sales pipeline and deal closure
Personal Attributes
Highly organised and detail-oriented
Proactive and solution-driven mindset
Customer-centric approach
Strong sense of accountability and ownership
Ability to work under pressure in a fast-paced environment
Adaptable and eager to learn new systems and processes
BUI is an award-winning global technology consultancy delivering cloud, security, networking and managed services from offices in South Africa, East Africa, the United Kingdom, Ireland, and the United States.
Deeply rooted in the Microsoft ecosystem, BUI is a Microsoft Azure Expert MSP and Microsoft Solutions Partner for Microsoft Cloud with verified expertise in Business Applications, Data & AI, Digital & App Innovation, Infrastructure, Modern Work, and Security.
In addition, BUI holds 10 Microsoft Advanced Specializations and is proud to be a Microsoft Security Experts MXDR Partner and a member of the Microsoft Intelligent Security Association.
BUI draws on more than 20 years of industry experience and its longstanding partnerships with Microsoft, Cisco, and Palo Alto Networks to help customers be more productive, more secure, and more resilient in a changing world.
BUI is ISO 22301:2019 and 27001:2022 certified and is consistently recognised for its premier capabilities in cloud computing, cyber security, customer enablement, and business innovation. Recent Microsoft accolades include:
- 2024 Country Partner of the Year (South Africa)
- 2023 Country Partner of the Year (South Africa)
- 2022 Azure Infrastructure Partner of the Year
- 2022 Modern Work Partner of the Year
- 2022 Security Partner of the Year
- 2021 Azure Infrastructure Partner of the Year
- 2021 Modern Work Partner of the Year (Finalist)
- 2021 Security Partner of the Year
- 2021 Consulting Services Partner of the Year (Finalist)
- 2020 Country Partner of the Year (South Africa)
- 2020 Azure Infrastructure Partner of the Year
- 2020 Modern Work Partner of the Year
- 2020 Security Partner of the Year
