We are looking for a proactive and customer-focused Sales Support Advisor to join our Sales Support Team on a fixed-term maternity cover contract. This is an excellent opportunity for someone who enjoys building customer relationships, providing solutions, and supporting the sales process from enquiry through to order completion.

As a key member of the team, you will be the first point of contact for customer enquiries, helping customers find the right products for their needs while ensuring an exceptional customer experience.

Key Responsibilities

In this varied and fast-paced role, you will:

• Respond to customer enquiries via telephone and email, maximising sales opportunities.
• Advise customers on suitable products and solutions for their requirements (full product training will be provided).
• Create and issue customer quotations and proactively follow up opportunities.
• Process customer orders accurately using the Kaiser + Kraft system.
• Maintain and update customer records, ensuring contact and address information remains accurate.
• Act as the first point of contact for customer complaints and product return requests.
• Work collaboratively as part of the Sales Support Team to achieve shared objectives.
• Attend team meetings and contribute ideas, feedback and best practice with colleagues.

What Success Looks Like

Your performance will be measured through:

• Customer communication activity, including inbound and outbound call volumes.
• Quotation generation and conversion rates.
• Accurate and timely order processing.

About You

Essential Skills and Experience

• Strong IT skills, including proficiency in Microsoft Outlook, Excel and Word.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills with the ability to build rapport with customers.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• A customer-focused approach with a keen eye for detail.

Desirable

• Previous experience in a customer service, sales support or internal sales role.
• Self-motivated and able to work independently.
• Results-oriented, taking ownership and responsibility for delivering outcomes.

What We Offer

At BiGDUG, we recognise that our people are key to our success and offer a competitive benefits package, including:

• Company Pension Scheme – you contribute 4.5% and BiGDUG contributes 4.5%.
• Company Bonus Scheme – currently up to 10% of basic salary when UK targets are achieved.
• 23 Days Annual Leave (pro rata) plus:
  • 1 additional day for your 'My Special Day'
• Perkbox – employee benefits and rewards platform.
• Employee Assistance Programme (EAP) – confidential wellbeing, financial and emotional support.
• Private GP Service – access to a GP by phone or video consultation.
• Life Assurance – lump sum death in service benefit of 3x annual salary.
• Staff Discount Scheme – available for employees, friends and family.
• Kingsholm Rugby Benefits – opportunities to enjoy tickets to games and selected matches in the BiGDUG box.

Why Join Us?

This is a fantastic opportunity to join a supportive, collaborative team within a successful and growing business. You will receive full product training, gain valuable experience in sales support, and play an important role in delivering excellent customer service.

If you are highly organised, customer-focused and enjoy working in a fast-paced environment, we'd love to hear from you.

Apply today and become part of the BiGDUG team.