Job Description

About the Opportunity

Presbyterian Support Northern (PSN) is strengthening its Community Response to Family Violence -an integrated, whānau-centred service designed to provide timely, coordinated support to those experiencing or at risk of family violence.

This service brings together social work, advocacy, and community-based support to ensure whānau receive the right help at the right time, with a strong focus on early intervention, safety, and long-term wellbeing.

We are seeking a Team Manager – Community Response to lead and support this critical frontline service.

This is a fixed term secondment to May 2027 based in Auckland. You will directly contribute to safer communities and improved outcomes for whānau across Auckland.

About the Role

This is a key leadership role responsible for the day-to-day management, quality, and performance of the Community Response Team.

You will lead a team delivering community-based, integrated responses to family violence, ensuring high-quality practice, effective triage, and strong alignment with PSN’s model of care.

Key Responsibilities

Team Leadership and Management

• Lead and manage the Community Response Team, including supervision, coaching, and development

• Build a strong, connected team culture grounded in PSN values

• Ensure staff are supported to meet professional and registration requirements

• Manage recruitment, induction, and ongoing workforce development

Practice and Service Delivery

• Ensure high-quality, consistent practice aligned with PSN and Shine approaches

• Oversee intake, triage, and allocation of referrals based on risk and priority

• Maintain oversight of high-risk cases and support staff with complex situations

• Ensure timely and appropriate case management, including transitions and closures

Community Response and Integration

• Lead delivery of a wraparound, community-based response to family harm

• Support integration across services (e.g. Shine, Family Works, SWiS, counselling, group programmes)

• Enable whānau to access the right mix of supports, including counselling, advocacy, and programmes

Stakeholder and System Engagement

• Build strong relationships with Police, MSD, Oranga Tamariki, Health, and community partners

• Participate in coordinated cross-agency responses to family harm

• Contribute to strengthening community pathways and local integration

Quality and Continuous Improvement

• Monitor service performance and outcomes

• Support practice audits, reflective practice, and continuous improvement

• Ensure compliance with PSN policies and contract requirements

About You

We are looking for a confident, values-driven leader who brings:

• Experience leading frontline social service or family violence teams

• Strong understanding of risk, safety, and family violence dynamics

• Proven ability to manage complex caseloads and high-risk situations

• Experience in triage, service coordination, and integrated responses

• Strong relationship-building skills across community and government partners

• A commitment to Te Tiriti o Waitangi and culturally grounded, whānau-centred practice

• Registered Social Worker

Why This Role Matters

This role is critical to ensuring that PSN delivers on its commitment to:

• Provide early, effective responses to family harm

• Reduce fragmentation and improve access to the right supports

• Enable whānau-led, strength-based pathways to safety and wellbeing

• Strengthen collaboration across the wider system

How to Apply

Please submit:

• A brief expression of interest (up to 2 pages) outlining your suitability

• Your current CV

Please apply through our career’s website. Applications close 11 June 2026.

For a confidential discussion, please contact Grenville Hendricks