Job Description

Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organisations to transform knowledge work, reduce costs, accelerate digitalisation, enhance customer experiences, and strengthen their competitive edge.

Over 200 large international organisations rely on the company’s services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building secure, reliable technology environments fuels our collective success.

Currently we are looking for:

Internal IT/Security Engineer

We are looking for an Internal IT/Security Engineer to help maintain and develop secure, reliable, and efficient technology services for our employees and business. In this role, you will combine hands-on IT support and infrastructure responsibilities with information security activities. You will work closely with colleagues across the organisation, support the secure use of cloud services and business applications, and contribute to continuous improvements in our internal IT and security operations.

Key tasks and responsibilities:

Security & Compliance:

• Implement security measures to protect networks and sensitive data from unauthorised access.
• Monitor and analyse security threats and vulnerabilities.
• Conduct security audits and respond to incidents.
• Manage and enforce security policies and procedures.

Database Management

• Design and manage databases to ensure data integrity and availability.
• Optimise database performance and conduct regular backups.

End-User Support

• Provide technical support to end-users and resolve IT-related issues.
• Install and configure hardware and software.
• Document and track support requests using ticketing tools.
• Deliver on-site support for local users.
• Monitor network performance and address connectivity issues.
• Install, configure, and maintain servers, operating systems, and business-critical applications.
• Perform routine system upgrades, patches, and maintenance tasks.
• Maintain documentation for system configurations and procedures.

We would like to hear from you if you have:

• Minimum 1 year of experience in internal IT support/security engineering
• Solid knowledge of networking, hardware, software, security, and cloud environments.
• Proven experience with Windows and macOS troubleshooting.
• Strong focus on user support and excellent work prioritisation.
• Familiarity with ticketing tools and support workflows.
• Good communication skills in English, both verbally and in writing, and previous experience in working with colleagues in an international environment
• willingness to learn, take ownership, and contribute to a positive and security-conscious company culture

Relevant certifications such as Microsoft, CompTIA Security+, CISSP, CISM, or ISO 27001 are beneficial but not required. Experience with security monitoring, automation, scripting, or governance, risk, and compliance tools is also an advantage.

What we offer:

💡 Competitive benefits package and caring company culture

💡 Hybrid and flexible working arrangements

💡 Opportunities for growth and professional development

💡 An international working environment with supportive and skilled colleagues

💡 Exciting seminars, events, and courses to enhance your skills

💡 The opportunity to make a tangible impact on the security and effectiveness of a growing technology company

Please note we do not offer relocation or sponsor work permits for this role.

Apply with your CV or a link to LinkedIn, or another professional site by the 30th of September. Please note that we will start interviews as soon as potential candidates are identified and may close the job post earlier.