Job Description

JOB REQUISITION

Internal Experience Specialist

LOCATION

GROOT-BIJGAARDEN

ADDITIONAL LOCATIONS

As an Internal Experience Specialist, your primary role is to provide an all-round internal customer experience. You will closely collaborate with our Leadership and Support teams. You will also be a strong liaison with our CSC Support teams and a contact point for visitors internally and externally in the offices.

You will be responsible for several dedicated offices and together with your colleagues you are a national team, ensuring coverage across all BeLux offices.

Principal accountabilities and duties:

Activities for this position may include, but are not limited to, some or all of the following, depending upon office size and market needs:

Internal Customer Experience

• Offering the best possible workspace for your colleagues through

  • Ensuring meeting rooms and offices stay clean and professional, including storage areas

  • Capturing IT, Facilities related issues and provide the necessary communication

  • Collaborate with health and safety officer to be compliant with needs

  • Following fire training and creating the necessary awareness in branches

  • Coordinate evacuation exercise

  • Following EHBO training and creating the necessary awareness in branches

  • Order & follow up on office supplies

  • Follow up on the shared inbox of your team where topics are gathered

• Create a consistent employee experience across the different offices

• Create and follow up on PO numbers

• Reception on demand i.e. when having events, meetings, trainings,…

• Coordinate trainings in the offices in close collaboration with Learning and Development

• Coordinate visits to the offices (national/international colleagues, vendors, external parties…)

• Create consistently awareness around Google Reviews to the offices

• Sending the CLS survey feedback consistently to the sales leadership and other CSC support teams if applicable (domo)

Support Management on events, meetings & incentives

• Local meetings and events

  • A-Z assistance on local meetings and events

  • Prepare presentations such as NYN, Quarterly Presentations, regional Kick Off meetings

  • Organize and coordinate local celebrations i.e. MDM, Anniversaries, Milestones

• Local incentives

  • Coordinate local competitions and incentives

  • Coordinate and/or support sales day, recruit day, mix & match day

• National Meeting, Events and Incentives

  • Collaborate with the District Operations Specialist on national meetings & events

  • Support on national charity campaigns as well as local charity campaigns

  • Organize and coordinate national special celebrations i.e. Employee Appreciation Day, Christmas party, Earth Day,…

• Prepare visuals for internal and external posts of events, meetings, incentives, …

• Organize and coordinate regional/local clients and candidates events i.e. E&Y breakfast, IM network evening, ..

• Follow up on budgets i.e. motivational budgets, client lunches, …

• Manage local subscriptions and memberships i.e. voka

On- and offboarding internal colleagues (new hires & interns)

• Ensure a 5 star onboarding new hires and interns

• Ensure a professional offboarding to leavers

Internships & Campus recruitment

• Onboard the intern in collaboration with the Support teams

• Coordinate job-fairs and -events, recruitment trainings and partner with field and marketing

• Coordinate sponsorships and partner with field and marketing

• Add students to the database after a job-fair, -event or training

Support field teams

• Create Canva visuals for jobs / candidates

• Offer support to other teams in lower season i.e. summer months where traditionally are less events, meetings, incentives, …

Profile

• You thrive when working with a lot of different colleagues and teams and you feel at home quickly when visiting other offices.

• You are a wizard when it comes to organizing events, meetings, incentives and you have excellent communications skills.

• You are a true problem solver and you communicate hands-on, constructive and/or with flair and humor about IT issues and facility topics to reduce distraction towards our colleagues.

• You are dynamic and flexible and you like the quote “life is like a box of chocolates”. Having your day turned out differently due to urgent priority switches sounds excited for you.

• You are a team player and sharing best practices comes to you naturally.

• You take ownership and you take honor in managing the offices to make it a great place to work in at any time.

• You are a relationship-builder and you take pleasure in collaboration with CSC support teams i.e. HR, Real Estate, Facility, Fleet, …

• You have a good knowledge of FR/ENG or DU/ENG and/or you are eager to grow and use different languages. In this role we expect a weekly presence in every assigned offices.

• You are in possession of a drivers license