Job Description

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1. Control & Compliance Oversight

• Ensure full compliance with internal policies, procedures, and regulatory requirements across all Head Office functions..
• Provide control advisory and decision-support services to assigned operational units.
• Drive a consistent and strong control culture across all covered

2. Financial Integrity & Reconciliation

• Safeguard the accuracy and reliability of Head Office financial records and trial balances.
• Ensure General Ledger accounts are current, accurate, and reflect true transactions.
• Monitor and resolve all open or aged reconciliation items promptly

3. Risk Management & Fraud Prevention

• Identify, assess, and mitigate operational and fraud risks within assigned functions.
• Ensure fraud losses remain within acceptable tolerance levels.
• Detect and prevent income leakage and processing errors affecting P&L.

4. Audit & Regulatory Management

• Ensure timely resolution of audit queries, inspection findings, and regulatory examination issues.
• Liaise with internal and external auditors and ensure compliance gaps are closed.

5. Revenue Assurance & Cost Optimization

• Implement strategies to maximize revenue assurance and minimize operational costs.
• Drive initiatives that enhance control efficiency and business value.

6. Reporting & Monitoring

• Prepare and submit timely and accurate control reports (monthly, ad-hoc, and incident reports).
• Provide management with insights on control effectiveness, risks, and operational performance..

Scope of Coverage

• Retail Operations (including Mobile Money, RT, WUMT)
• Treasury Operations
• Clearing Unit
• Funds Transfer
• Trade & Reconciliation
• Electronic Banking Services

Key Performance Indicators (KPIs)

• Fraud losses within acceptable thresholds
• Level of undetected regulatory and internal policy breaches
• Accuracy and timeliness of reporting and reconciliation
• Integrity of General Ledger accounts
• Audit ratings and control effectiveness
• Reduction in income leakage and operational losses
• Timeliness in resolving audit and control

Key Competencies

• Strong analytical, auditing, and investigative skills
• Accounting and reconciliation expertise
• Knowledge of banking operations, treasury, and financial services
• Risk management and fraud detection capability
• Regulatory and policy interpretation skills
• Proficiency in Microsoft Office and banking systems

Key Attributes

• High attention to detail and accuracy
• Strong problem-solving and strategic thinking ability
• Leadership and independence of judgment
• Ability to perform under pressure and multitask
• Strong interpersonal and communication skills
• Customer-focused

Experience & Qualification (Indicative)

• Bachelor’s degree in Accounting, Finance, or related field
• Professional certification (e.g., ACCA, CPA) preferred
• Significant experience in banking operations, internal control, or audit

The Head Office Controller is a critical control gatekeeper responsible for protecting the bank’s financial integrity, ensuring regulatory compliance, and driving operational excellence across all Head Office functions.