Job Description

Internal Communications Operations Manager – Permanent - £58,000 - £63,000

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage:

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely. 

Our guaranteed independence means we’re free to:

• Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term – experimenting, taking risks, and investing in new ideas

About our Team:

You’ll join a collaborative and growing global Internal Communications team who partner with leaders and teams across the business - building trusted relationships and influencing how priorities, change, and strategy are communicated.

Working across regions, we ensure communication is clear, inclusive, and relevant to diverse audiences – balancing global consistency with local nuance. Together, we help colleagues stay informed, connected, and engaged in Sage’s strategy, culture, and transformation.

Your new role:

As Sage continues to operate at global scale, this role ensures high-impact communications are operationally sound, methodically planned and delivered to a consistently high standard, creating the conditions for clear, confident and consistent communication across enterprise audiences. The Internal Communications Operations Manager provides programme management and operational leadership for strategic internal communications activity. The role ensures high-visibility communications are well-planned, operationally sound and delivered to a consistently high standard across global audiences. Working with the Director, Strategic Internal Communications & Change and Internal Communications Business Partners, this role translates agreed strategic priorities, plans, and narratives in to executable delivery models, timelines, readiness plans and operational processes. The role owns delivery readiness, operational quality and continuous improvement.

You will:

• Own programme management and operational delivery for complex internal communications activity, particularly enterprise-wide moments, leadership communications and company-wide events.
• Translate agreed essential communications priorities, narratives and plans into clear delivery models, timelines, collaborator readiness plans and operational frameworks that are executable at enterprise scale.
• Lead end-to-end operational planning and delivery for enterprise-wide communication programmes, including global company meetings, leadership events and other high-visibility organisational moments, contributing expertise on delivery approach, feasibility, dependencies, sequencing options and operational readiness in partnership with the Director , Strategic Internal Communications & Change and Internal Communications Business Partners.
• Accountable for the quality, consistency and effectiveness of enterprise communications delivery, ensuring activity is delivered to agreed timelines and standards and creates a seamless, high-quality employee experience across channels.
• Define and track key performance indicators for internal communications delivery, including delivery effectiveness, timeliness and collaborator satisfaction, using insight to improve visibility, performance and continuous improvement over time.
• Lead the operational delivery of high-impact, trust-sensitive internal communications, including company and manager meetings, ensuring delivery excellence across planning, production and execution, including run-of-show, logistics and technical delivery.
• Own and optimise enterprise communications planning and scheduling frameworks, including core delivery mechanics such as invites, agendas, dial-ins, recordings, pre-reads and follow-ups, ensuring alignment, prioritisation and delivery readiness across the organisation while working from priorities and sequencing set through the Internal Communications Business Partnering function.
• Lead operational alignment across cross-functional forums, including IT, People & Culture, Facilities and Executive Offices, ensuring communications delivery requirements are understood, prioritised, appropriately resourced and driven effectively.
• Define, implement and continuously improve operational standards, frameworks and governance for internal communications delivery to improve consistency, speed, quality and scalability over time.
• Lead post-event and post-delivery reviews, capturing learning and feeding insight back into future delivery approaches, operational planning and continuous improvement activity.
• Proactively identify and manage delivery risks associated with high-profile or business-critical communications, advancing to the Director, Strategic Internal Communications & Change where issues extend beyond operational authority, including enterprise risk, executive authority, defined change agendas or material conflict between agreed priorities and delivery feasibility.

Could you be our next Internal Communications Operations Manager?

We are looking for:

Significant experience operating in complex, global organisations, with strong awareness of how communications delivery supports business priorities and organisational outcomes .

• Strong track record of leading and delivering high‑visibility, business critical communications activity, leadership events and company‑wide moments with a high standard of execution and operational rigor.
• Demonstrated ability to make operational decisions balancing competing priorities, timelines and organisational risk.
• Demonstrated ability to translate agreed priorities, narratives and plans into practical delivery mechanics, timelines and run‑of‑show, without owning strategy, narrative or prioritisation decisions.
• Strong ability to influence senior collaborators, challenge constructively and guide decision-making on delivery approach and feasibility with the credibility to surface delivery risks, challenge timelines constructively and advocate for operational readiness.
• Experience driving continuous improvement, standardisation and scalability in operational processes.
• Experience managing the operational delivery of hybrid and in‑person events, including production planning, technical set‑up, speaker logistics and coordination with IT, AV and broadcast partners.
• Strong organisational and problem‑solving skills, with the ability to manage multiple workstreams, dependencies and competing deadlines in fast‑moving environments.
• Calm, pragmatic and resilient under pressure, particularly during trust‑critical or high‑visibility enterprise moments.
• Comfortable operating within clear governance and issue frameworks, recognising when to advance delivery risks that intersect with enterprise‑risk, executive authority or defined change agendas.
• Strong working knowledge of enterprise communications and event delivery tools, including email management software systems, Microsoft Teams, SharePoint, Outlook/calendar management, project management tools, event production workflows, survey or feedback tools and communications planning systems.

Overview of benefits:

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application.

We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. Please note we only accept applications via email if an adjustment has been agreed.

Closing date for applications: 11th September 2026

To ensure we can give each application the attention it deserves, we may consider bringing the closing date forward. Therefore, we encourage you to submit your application as soon as possible to ensure it is considered.

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.