Job Description

5 month FTC

Locations: London preferably, others considered will be Birmingham, Bristol and Manchester - at least 3 days a week on site.

We’re recruiting for a number of different Internal Communication Manager roles across our Business, Change, P&C and Consumer departments.

• These roles are all FTC contracts to finish March 31st 2027
• Candidates must be available to start between 2nd - 16th November 2026

About the role

We’re looking for a number of talented internal communications professional to help support IC across numerous areas including BT Business, Change, P&C and Consumer.

You’ll be at the heart of what’s happening, supporting leadership communications, people and culture moments, and key business activity - turning complex ideas into simple, compelling messages that land.

Working closely with leaders and teams across Business, you’ll shape impactful communications and create engaging content across a mix of channels - making sure what we say is clear, consistent and genuinely useful. And we’d love you to throw in some fun and creativity too!

You’ll get real variety and visibility – from planning and campaigns to hands-on delivery – with the chance to bring fresh ideas, try new approaches and help us keep raising the bar on how we communicate.

What you’ll be doing

• Plan and deliver internal communications activity across BT, taking ownership of projects and campaigns that support key priorities, people initiatives and business moments.
• Create high-quality, engaging digital content across a range of channels and formats, including leadership briefings, campaigns, video and storytelling that bring our messages to life and drive understanding.
• Work closely with stakeholders to understand their priorities and audiences, using this insight to shape communications that are clear, relevant and effective.
• Work collaboratively with the wider Internal Communications team to ensure a joined-up approach across channels, sharing best practice and supporting delivery where needed.
• Bring ideas and insight to how we communicate, testing new approaches and helping to strengthen engagement, effectiveness and impact over time.
• Support the delivery of colleague communications, including key events and moments that matter, ensuring messaging is timely, consistent and aligned to wider business priorities.

Essential Skills / Experience

• Experience in internal communications, engagement or content roles within a fast-paced, complex environment. (For transformation-led role, experience in change communications is essential.)
• Strong writing and content creation skills, with the ability to produce clear, engaging digital-first content (including video, visual or social formats) that brings messages to life.
• Ability to turn complex or technical information into simple, meaningful communications that colleagues can easily understand and act on.
• Confident working with stakeholders at different levels, building strong relationships and influencing in a constructive and collaborative way

Desirable Skills / Experience

• Experience supporting leadership communications, people initiatives or business transformation activity.
• Strong organisational skills, with the ability to manage multiple projects and priorities, take ownership of delivery and work at pace without compromising quality.
• Curiosity and a willingness to learn – particularly around digital tools, channels and AI – and how they can be used to improve communications.
• Good understanding of digital channels and content formats, with hands-on experience of tools such as design or video platforms (e.g. Canva or similar).
• Comfortable bringing ideas and constructive challenge, and able to work independently while staying aligned with wider team priorities.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.