At PizzaExpress, we believe brilliant experiences start with brilliant communication. We’re looking for an Internal Communications Manager who can connect our Restaurant Support teams with our restaurants in a way that is simple, engaging and impactful.
This is a high-profile role sitting at the heart of our business - shaping how we communicate, driving engagement, and bringing our culture to life across 350+ restaurants.
Why this role matters
You’ll lead the way in delivering clear, timely and engaging communication to our restaurant teams - turning complex business priorities into simple, actionable messages that drive brilliant execution.
You’ll play a key role in strengthening our culture, improving engagement, and ensuring every team member understands what matters most - and why.
What you’ll be doing
Shape how we communicate
Own the restaurant-facing communications strategy and calendar
Drive clear, simple messaging across channels like FOCUS, The Hub and team communications
Influence behaviour changes through engaging, operationally relevant content
Bring big initiatives to life
Partner across People, Marketing, Food, Digital and more to land initiatives brilliantly in restaurants
Lead implementation comms for key launches, events and operational priorities
Simplify the complex so our teams can focus on delivering great customer experiences
Create brilliant content
Write and deliver high-quality communications across newsletters, updates and campaigns
Ensure a consistent tone of voice aligned to our values
Keep our platforms fresh, relevant and engaging
Build culture & recognition
Champion our Community Code and bring our culture to life in everything we say and do
Support incentives, recognition schemes and engagement campaigns
Celebrate success across our restaurants
Tell our story
Support major events and leadership communications
Create compelling storytelling that connects teams to our purpose
Bring energy and personality into every message
What we’re looking for
Proven experience in internal communications, ideally in a large, multi-site business
A natural storyteller with exceptional writing and communication skills
Strong stakeholder management and influencing ability
Someone who thrives in a fast-paced environment with multiple priorities
A sharp ability to simplify complexity into clear, actionable messages
Why PizzaExpress?
At PizzaExpress, we live by our FOCUS (Fun, One Team, Community, Unique & Authentic and Simplicity) values, creating a fun and welcoming environment where everyone works as one team. We care deeply about our communities, celebrate individuality, and stay true to who we are. And we believe in keeping things simple, so every experience is authentic and effortless.
If you’re invited to interview, please let us know if you require any reasonable adjustments so we can support you.
PizzaExpress is the place for everyone who loves pizza to bring their personality and be their true self. We hire people with passion and individuality, who love creating our handcrafted pizza and providing epic service for our customers. At PizzaExpress, you own your career journey. We’ll work with you to help shape your experience, so that it’s always right for you.
60 years ago, we brought pizza to the U.K. and started our nation’s love affair with pizza. With our kitchens at the heart of our pizzerias, our pizzaiolos (a.k.a. pizza chefs!) have been masters of their craft and the centre of the show. Ever since then, we’ve been for famous for our warm welcome, fun and lively atmosphere and delicious pizza – all created and enjoyed by our teams, our customers, and everyone who supplies us.
Our people are the life of our pizzerias; they are the experts in creating experiences perfect for each customer, every time they visit. If you want to be part of a great team, love crafting great pizza, and are passionate about creating fantastic customer experiences then you’ll love working with us.
You might be looking for a job that sets you up with a progressive career in hospitality, fits into your life outside of work, or simply shifts that support your studies. Or you might want to be at the heart of the action as hospitality booms again. Whatever your reason, PizzaExpress is the place to be yourself, where your input is welcomed and valued, and your career is made by you. Your choice, your career. You belong at PizzaExpress
