Job Description

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Zuora is looking for an experienced Internal Communications Manager to design and lead a global communications strategy that keeps every ZEO (employee) informed, aligned, and inspired as we grow. In this role, you’ll shape how we tell our story internally — connecting our vision, strategy, and culture to the day-to-day experience of ZEOs across regions and functions.

You’ll partner closely with the CEO, Chief Diversity Officer, ZEO Success (HR), Marketing, and senior leaders to build a cohesive internal communications system and cadence that supports change, amplifies our culture, and helps teams act with speed and clarity. This is a highly visible, hands-on role where you’ll combine strategic thinking, storytelling, and program execution to deliver measurable impact on employee engagement and alignment.

What You’ll Do

• Design and deliver a global internal communications strategy that clearly connects ZEOs to our vision, strategy, and priorities, as reflected in year-over-year improvement on engagement survey items related to communication, leadership visibility, and understanding of company direction.
• Establish a consistent leadership communications cadence (e.g., All Hands, global kickoffs, executive updates) that enables senior leaders to communicate with clarity and confidence, increasing perceived effectiveness of leadership communication and reducing last-minute, reactive comms.
• Modernize and optimize internal channels — including the intranet, newsletters, All Hands, and other digital and live forums — to drive higher reach and engagement (e.g., improved open rates, attendance, and content consumption across key employee segments).
• Lead communications for major enterprise initiatives and change programs (e.g., organizational changes, talent programs, Inclusion & Diversity, Social Impact), enabling successful adoption as measured by clear understanding of changes, reduced confusion, and progress against initiative-specific goals.
• Own the end-to-end engagement survey program as a critical bridge between leadership and ZEOs — driving strong participation, insightful narrative synthesis, and follow-up action plans that lead to observable improvements in team and company-level results.
• Build and manage an editorial calendar and small comms team that brings structure, predictability, and prioritization to internal storytelling, ensuring HR and company-wide moments are coordinated, relevant, and aligned to our values and brand.

About You

You may be a great fit if you:

• Bring significant experience (typically 8+ years) in employee/internal communications, corporate communications, or related fields, including experience leading people or cross-functional programs.
• Have a track record of building integrated internal communications programs that improve employee understanding, engagement, and connection to company strategy — ideally in a fast-paced, global technology or B2B environment.
• Are a strong storyteller and writer who can quickly distill complex topics into clear, compelling, and visually engaging narratives for different audiences and channels.
• Demonstrate strategic acumen — you see the big picture, connect dots across functions, and use communications to drive culture, change, and business outcomes (not just distribute information).
• Excel at stakeholder management and collaboration, building trusted, productive relationships with executives, HR, Marketing, and leaders across regions; you know the “how” matters as much as the “what.”
• Thrive in an ever-changing, high-growth environment, balancing long-term planning with the ability to pivot and respond to urgent issues and time-sensitive communications.
• Have experience creating and executing communications strategies for talent programs, Social Impact, and Inclusion & Diversity initiatives, and care deeply about building an inclusive, high-performance culture.
• Are comfortable using data (e.g., engagement survey results, channel analytics) and feedback to measure impact, iterate, and continuously improve communications programs.

Nice to have:

• Experience working closely with or within Marketing to align internal and external narratives.
• Familiarity with modern internal communications tools and analytics (e.g., intranet platforms, town hall tooling, survey/feedback tools, video and visual content formats).

About the Team

• You’ll sit within Marketing, working in close partnership with ZEO Success (HR), Executive Communications, PR, and leaders across the business. The team’s mission is to craft and deliver clear, consistent narratives that help ZEOs understand where we’re going, how we’ll get there, and how their work connects to our success.
• We operate as a highly collaborative, cross-functional group — partnering with the CEO staff, HR, and GTM and Product leaders globally. The team is distributed, with ZEOs across regions and time zones; we embrace hybrid ways of working, use async tools and regular live forums to stay connected, and prioritize both high standards and psychological safety. As part of this team, you’ll have the opportunity to grow your scope over time, lead strategic initiatives, and shape the internal communication function at Zuora.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here

Base Pay Details $113,100—$153,000 USD