Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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At O'Brien®, we're building the future of our business, and communication sits at the heart of that journey.

We're looking for an experienced Internal Communication Specialist who can bring strategy to life through compelling storytelling, engaging content, and impactful communication solutions that connect our people to our purpose, our DNA, and our ambitious five-year plan.

This is more than a communications role. It's an opportunity to influence culture, strengthen leader-led communication, increase frontline engagement, and help create a workforce that is informed, aligned, and inspired by where we're heading.

If you're passionate about employee engagement, corporate communications, change communication, digital channels, and making complex messages meaningful for diverse audiences, we'd love to hear from you.

Why Join O'Brien?

At O'Brien, our people are at the centre of everything we do. As we continue to evolve and grow, we're creating a communication experience that is:

• Leader-led
• People-centred
• Digitally enabled
• Insight-driven

You'll play a key role in bringing this vision to life while partnering with leaders across the business, from Executive teams and Support Office functions through to frontline leaders and field-based team members.

The Opportunity

Reporting to the Senior Program Communications and Engagement Manager, you'll develop, execute, enhance and continuously improve internal communication initiatives that keep our people informed, engaged and connected.

You'll be responsible for delivering communication solutions that support organisational priorities and our five-year business plan, while ensuring every team member understands what's changing, why it matters, and how it impacts their day-to-day role.

You'll become known as our go-to communications expert, supporting everything from strategic business updates and cultural initiatives through to everyday communications that keep our people connected.

What You'll Be Doing

Drive Internal Communication Excellence

• Deliver internal communication plans that align with O'Brien's strategic objectives and five-year growth plan.
• Develop and execute communication initiatives that engage, inform and align employees across all areas of the business.
• Support leader-led communication by equipping leaders with the tools, resources and confidence to communicate authentically and effectively.
• Create clear communication pathways that strengthen understanding, engagement and organisational alignment.

Create Engaging Content That Cuts Through

• Develop compelling content across a range of channels including SharePoint, Microsoft Teams, email, video, intranet and digital platforms.
• Use storytelling to bring strategy, transformation and business priorities to life.
• Translate complex information into simple, practical and engaging communications for frontline and operational audiences.
• Manage content calendars and coordinate communication campaigns across multiple initiatives.

Champion Digital Communication

• Competently utilise digital communication and collaboration tools to achieve communication outcomes.
• Continuously improve internal communication channels and user experience.
• Leverage platforms such as SharePoint, Teams, Canva, Adobe Suite, Forms and analytics tools to maximise engagement and reach.
• Explore emerging communication technologies and best practices to enhance effectiveness.

Partner With Leaders Across The Business

• Act as a trusted advisor to leaders on communication strategy, messaging and stakeholder engagement.
• Build strong relationships with stakeholders at all levels, from executives through to frontline teams.
• Support major change initiatives through clear, people-focused communication that builds awareness, understanding and adoption.
• Foster a culture where leaders become authentic communicators and storytellers.

Measure, Learn and Improve

• Monitor communication performance through analytics, feedback and engagement insights.
• Identify opportunities to enhance communication approaches and channel effectiveness.
• Use data-driven recommendations to continuously improve employee communication and engagement outcomes.

About You

You'll be a natural storyteller with a passion for creating communications that genuinely connect with people.

You'll bring:

• Tertiary qualifications in Communications, Public Relations, Marketing, Publishing or a related discipline.
• 3+ years' experience in Internal Communications, Corporate Communications, Employee Communications or a similar role.
• Demonstrated experience developing and delivering communication strategies and plans aligned to organisational goals.
• Strong experience engaging frontline, field-based or operational workforces.
• Exceptional writing, editing and storytelling skills.
• Experience supporting organisational change, transformation or business-wide initiatives.
• Strong stakeholder management skills and confidence partnering with senior leaders.
• Experience with SharePoint, Microsoft Teams, Canva, Adobe Suite, Forms, CMS platforms and digital communication tools.
• A proactive, solutions-focused mindset with the ability to manage multiple priorities in a fast-paced environment.
• A passion for building engaged, informed and connected workplaces.

What Success Looks Like

In this role, you'll help create a workplace where:

• Employees understand our strategy and where we're heading.
• Frontline team members feel informed, connected and valued.
• Leaders are empowered communicators and trusted storytellers.
• Communication is clear, consistent and purposeful.
• Our people understand not just what is changing, but why it matters.

Ready to Make an Impact?

If you're an experienced communications professional who thrives on storytelling, stakeholder engagement, employee experience, digital communications and driving meaningful organisational connection, we'd love to hear from you.

Apply today and help shape the future of communication at O'Brien

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.