Job Description

Job Location: Jersey City, NJ 07306
Position Type: Part Time
Salary Range: $45.00 - $50.00 Hourly

About Saint Peter’s University
Saint Peter’s is one of 27 Jesuit colleges and universities in the United States. Established in 1872, the University blends a unique learning experience shaped by rigorous academics, internships that provide real-world experience, community service, and a genuine, caring community that supports alumni long after graduation. Saint Peter’s offers more than 50 undergraduate majors as well as master’s level and doctorate programs.

Position Summary
Saint Peter’s University, inspired by the Jesuit tradition, seeks an Internal Collections Coordinator to support the effective and ethical management of student account receivables. This role is responsible for coordinating internal collection efforts for outstanding student balances while maintaining a compassionate, student-centered approach that supports access, retention, and financial responsibility. The Internal Collections Coordinator works collaboratively across campus to resolve account issues and promote timely resolution of balances in alignment with University policies, mission and values.

Essential Duties and Responsibilities
- Coordinate and manage the University’s internal collections process for past-due student accounts in accordance with institutional policies and applicable federal and state regulations.
- Communicate with students and authorized parties regarding outstanding balances, payment deadlines, and available payment options in a professional, respectful, and supportive manner.
- Establish, monitor, and follow up on promise to pay plans, ensuring accuracy and appropriate documentation.
- Serve as a liaison with Financial Aid, Registrar, Academic Advising, and other campus offices to resolve billing discrepancies and support student success.
- Review account aging reports and identify trends, risks, and opportunities for early intervention.
- Recommend accounts for escalation, including referral to external collection agencies or additional administrative actions, in accordance with University guidelines.
- Maintain accurate and confidential records of all collection activities in the student information and financial systems.
- Ensure compliance with FERPA, institutional privacy standards, and fair debt collection practices.
- Assist in developing and improving internal collections procedures, communications, and best practices.
- Prepare routine reports and metrics related to collections activity for departmental leadership.
- Provide high-quality customer service to students, families, and internal stakeholders regarding account balances and billing questions.
Hourly

Rate: $45.00 - $50.00

Qualifications

Required Qualifications
- Bachelor’s degree in business, finance, accounting, higher education administration, or a related field, or an equivalent combination of education and experience.
- Minimum of 2-3 years of experience in student accounts, finance, billing, or collections.
- Strong interpersonal and written communication skills, with the ability to handle sensitive financial matters with empathy and professionalism.
- Demonstrated ability to manage confidential information with discretion and integrity.
- Proficiency in Microsoft Office applications, Google apps and experience working with enterprise systems or student information systems.
Preferred

Qualifications
- Experience working in a higher education institution.
- Familiarity with student billing, payment plans, and higher education regulations.
- Knowledge of FERPA and student financial processes.
- Strong analytical, organizational, and problem-solving skills.
- Core Competencies
- Commitment to student-centered service
- Attention to detail and accuracy
- Ethical judgment and professionalism
- Collaboration and teamwork
- Time management and adaptability
- Working Conditions
- On-campus, office-based position with standard business hours.
- Occasional evenings, weekends and peak-period work hours may be required during registration or billing cycles.
- Hybrid work arrangements may be available in accordance with University and Department policy.
Core Competencies
- Commitment to student-centered service
- Attention to detail and accuracy
- Ethical judgment and professionalism
- Collaboration and teamwork
- Time management and adaptability
Working Conditions
- On-campus, office-based position with standard business hours.
- Occasional evenings, weekends and peak-period work hours may be required during registration or billing cycles.
- Hybrid work arrangements may be available in accordance with University and Department policy.