Job Description

• At least 3 years’ experience in a similar role with strong triage and troubleshooting skills within an application support, service desk or IT support environment.
• Strong ITSM acumen, preferably with ITIL v4/5 certification.
• Salesforce administration experience.
• A basic understanding of integrations and API’s, preferably Boomi.
• Demonstrated experience on the execution of risk controls such as privileged access management or patch management reporting.
• Working knowledge of reporting platforms such as Power BI or Crystal Reports.
• Alignment to the Microsoft technical stack including windows operating system and Office 365.
• Solid understanding of automation and scripting tools such as SQL, XML, .Net or PowerShell
• Strong problem-solving skills, with the ability to resolve business system and application issues and respond to user change requests.
• Experience designing, developing, and implementing system enhancements aligned with business needs, project priorities, budgets, and timelines.
• A strong understanding of data security, data integrity, and data loss prevention.
• Knowledge of data transmission requirements and the ability to ensure compliance with relevant standards and procedures.
• Basic database management experience.
• Attractive remuneration and income protection insurance.
• Join a well-established organisation with an outstanding team culture.
• Access contemporary learning and development opportunities.
• Enjoy flexible working arrangements, including a hybrid working environment.
• Access to a confidential Employee Assistance Program (EAP), available 24/7.
• Discounts on HBF health insurance.
• A generous health and wellbeing allowance in addition to your salary package.
• One week of additional leave per annum.
• Up to 10 weeks of paid parental leave.
• Option to purchase up to two additional weeks of leave per year.