Job Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are looking for an energetic, analytical, and highly organized UX Ops Intern to join our global Quick Commerce (QC) User Experience team. Our mission is to scale organizational alignment and efficiency, enabling our Design and Research teams to operate as highly efficient and unified strategic partners across the business.

This role offers a unique opportunity to gain full-time, hands-on experience across both Design and Research. You will work closely with our Design and Research team to supercharge the impact of the design organization by streamlining workflows, managing operational documentation, optimizing collaborative toolkits, and supporting core team connection rituals.

Key ResponsbilitiesAs our UX Ops Intern, you will work at the intersection of design, research, and strategy to help optimize the operational landscape of our global design team. Your day-to-day focus will center on the three core pillars of DesignOps excellence:

• Collaboration & Rituals: Support the planning and execution of key UX and research initiatives, including design workshops, training sessions, and research studies to maintain team alignment."
• Logistics Coordination: Facilitate smooth event execution by identifying suitable venues, coordinating with third-party vendors, and preparing session materials.
• Communication Strategy: Contribute to design and research operations by ensuring the successful planning, drafting, and delivery of key internal communication channels.
• Workflow Optimization: Help develop and implement proactive ideas for improving end-to-end UX design and research workflows.
• Documentation Governance: Collaborate closely with the team to capture, structure, and document and tactical best practices. Partner with the team to identify, organize, and create high-quality operational content tailored for various cross-functional audiences.
• Knowledge Management: Assist in collecting and disseminating critical design and research resources (e.g., maintaining Friday Flash, syncing meeting templates, and updating the research repository)."

Qualifications

• Background: Currently pursuing a Bachelor’s or Master’s degree in Design Project Management, Communications, Business Administration, Psychology, or a related field.
• Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in fast-paced environments.
• Communication: Excellent written and verbal communication skills, with a keen eye for detail and a proactive mindset.
• Tool Familiarity: Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and collaboration tools (Google Workspace, Miro, Figma, Slack).
• Core Interest: An interest in user experience (UX) design and research methodologies (a plus).
• Mindset: A positive attitude, adaptability, and a willingness to tackle challenges head-on, contributing to a supportive and high-performing team culture.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support, access to the Udemy Business platform to explore a variety of online courses

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Mindfulness and Gym & Bicycle Subsidy

• The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses and access to Internal Housing Hub

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.