Job Description

Employment Type: Internship

Contract Duration: 6 months extendable to 11 months

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

The IATA Training Centers' Team coordinates hundreds of face-to-face and virtual sessions worldwide every year. We are a strong team and diverse team and strive to contribute to the development of professionals the commercial aviation industry needs.

What your day would be like

Coordinate, from beginning to end, two or more IATA Instructor-led sessions per week, whether face-to-face or virtual. Coordination includes, among other tasks:

Handle customer relationships through an impeccable understanding of IATA Training's portfolio (300+ courses available) and policies following a multi-week training; answer any questions and provide proactive guidance to ensure high quality customer service (including visa invitation letters and certificate/diploma issuance) and return business;

Organize the designated instructors' travel and accommodation (choosing and booking flights and handling visa applications);

Ensure the course material received electronically from the Product Manager (PM) is printed and available including other relevant publications if any;

Ensure proper set-up for the course venue;

Collect fees on outstanding debt for all assigned courses, and follow up with the Finance Department on payment application. Provide feedback and status related to aged items to the Credit Manager;

Follow through to finalization a minimum of one own commercial lead for in-company courses (or similar contracts).

Carry out any special project assigned. These projects may vary depending on needs and have included building a training kit for new hires, coordinating bad debt reconciliation activities and data, manage the Training Centers supplies’ inventory.

We would love to hear from you if

Are pursuing a College Degree (preferably if you are within one year of graduation) in Business Administration or equivalent;

Have organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail;

Have excellent interpersonal and communication skills; a persistent and positive can-do approach;

Have demonstrated ability to work effectively in an international and multicultural environment;

Can work efficiently and effectively under pressure and meet deadlines;

Are able to think openly, imaginatively and creatively; if you enjoy working in a fast-paced team environment;

Are fluent in English (verbal & written) language. Knowing other languages would be an asset.

Are computer-literate and fully familiar with Word, Excel, PowerPoint; Zoom, LMS and Teams would be assets.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!