Job Description

Position: Ticket Operations & Services Intern
Department: Ticket Operations
Duration: June 2026 – May 2027
Status: Intern (Non-Exempt)

This position will support the Ticket Operations and Ticket Services departments with day-to-day tasks, including administrative duties such as filing, answering phones, interacting with other departments, and overall contributing to the organization’s function. The position will comprehensively overview all Ticket Operations/Services areas.

Primary Responsibilities
• Provide support to all areas of the Ticketing Department, including Ticket Operations, Ticket Services, Suites, Hospitality, & Sales.
• Work at all Carolina Panthers, Bank of America Stadium special events and PSL Owner events.
• Gain familiarity with and utilize the Ticketmaster system, including Archtics, TM Host, TM1, and Account Manager.
• Become knowledgeable with Ticketmaster’s presence entrance system and it’s scanners.
• Develop an understanding of customer accounts, billing, money flow, deadlines, ticket printing, and ticket distribution.
• Other duties as assigned.

Minimum Qualifications
• Bachelor’s degree preferred.
• Proficient in Microsoft Word and Excel
• Must be able to handle confidential, privileged, and/or sensitive information carefully and with sensitivity.
• Must be detail-oriented and able to multitask while managing time successfully.
• Must be flexible to work evenings and/or weekends and all Carolina Panthers and Stadium events, including events held on weekends, nights, and holidays.
• Good organizational and communication skills
• Works well under pressure while maintaining a positive attitude.
• Must be willing to accept and embrace tasks as they are assigned.
• Must be dependable, accountable, and trustworthy.
• Work well in a team environment
• Strong customer service skills
• Courteous and professional
• Must pass pre-employment screens.

Essential Functions
• Standing for extended periods of time
• Walking throughout the stadium, which may include stairs
• Lift at least 30 pounds

Work Environment
• This job operates mostly in an outside environment and in a stadium facility at times which may include inclement weather conditions.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.