Job Title: Intern, Tech Support Engineering
Hours: Monday – Friday, 10AM–7PM PST
Compensation: $19/hr
Company:
Pixelogic Media Partners, LLC provides technology solutions to the entertainment industry. We are responsible for helping Hollywood studios and content owners get their content to global audiences by providing all language services including scripting, subtitling, access services, and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring.
Our clients include major Hollywood studios and dozens of independent studios. To date, we’ve delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We’ve created a large percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps.
This is a fantastic opportunity to be part of a world-class team, building innovative solutions to service our clients with their media distribution needs. Join us if you’re passionate about entertainment, innovation, and customer service excellence.
The Pixelogic Internship is a paid position. In this role, you will develop in the technical support and support processes for all facets of the operation. This is a first response position which includes responsibilities in hardware/software installation, telecommuting support, collaboration with teams to provide support where needed, and exploring process improvements.
You will go through training, learning, and knowledge application for twelve weeks. Each week you will be required to meet or exceed set objectives and will evaluate these goals in a regular 1-1 meeting. You will be assigned a direct manager and a mentor resource to help them learn and develop. Your work will be hands-on and the skills acquired in this role are transferable to any entry-level IT Technical Support role.
Training includes introduction to IT process and procedure as well as systems and support. Across the twelve weeks you will follow a curriculum that incorporates planned learning experiences through the Pixelogic LMS, in-person coaching, and application.
Responsibilities:
Requirements
Pixelogic provides next-generation distribution solutions for studios, broadcasters and digital retailers.
OUR MISSION
To help our media and entertainment customers build more efficient supply chains, more valuable products,
and larger global audiences.
WORLD CLASS TEAM
Our team is comprised of subject matter experts and industry craftsmen who are passionate about their work, each having an extensive background working on the world’s most respected feature and episodic titles. We cultivate an open and transparent atmosphere that values integrity, continuous improvement and achievement. Our clients benefit from our forward looking approach and relentless commitment to customer service.
SECURITY FIRST
Our commitment to content security is foundational to our company. Every employee is involved in our security program, which includes hundreds of physical and electronic security controls. We are directly engaged with the various security organizations within the media and entertainment industry including the Content Delivery & Security Association (CDSA) and now the Trusted Partner Network (TPN). Our research and development group builds proprietary content protection solutions to fortify our overall security mission. Net-net, we are fully committed to the safeguarding of our customer’s content and our security program is constantly evolving and continuously improving.
