Job Description

Job Summary:

Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements.

Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others.

Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant.

Performance is typically evaluated based on utilization, (i.e., billable hours).

Job Responsibilities:

• Analyzes client’s business needs and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, business functions and processes. Has limited technical expertise in one or several business or industry specializations.
• Works with others on the project delivery team to solve product related issues and recommend workaround solutions. Communicates with Technical Consultants and project managers on a regular basis providing status updates and any other information relevant to the ACI business.
• Supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.
• Assists customer with their implementation efforts as necessary to ensure successful product adoption.
• Assists in taking appropriate action for possible mitigation actions and or contingencies. Must learn to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Student of Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience.

Preferred Knowledge, Skills and Experience needed for the job:

Work Environment:

• Standard work environment
• Majority of time spent on PC (Phys. Req.)

ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.