Job Description

The Learning and Development Intern will play a key role in supporting a team of instructional designers and learning and development professionals. This internship offers hands-on experience in the creation, delivery, and management of educational materials, as well as exposure to best practices in instructional design and adult learning.

As an intern, you will:

• Collaborate with instructional designers to design and develop training programs, job aids, and multimedia content.
• Support the implementation of instructional design best practices, including the ADDIE model (Analysis, Design, Develop, Implement, Evaluate).
• Assist in managing project timelines, tracking deliverables, and maintaining documentation.
• Participate in team meetings, brainstorming sessions, and feedback reviews to enhance learning products.
• Research emerging learning technologies and recommend innovative solutions for course delivery.
• Ensure all learning materials meet accessibility and quality standards.

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist
• management with implementation of solutions.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
• Participate in department meetings and events.

QUALIFICATIONS

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
• Interns must be enrolled in a college/university or a Master’s/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.

Departmental Preferences

• Familiarity with Learning Management Systems (LMS), online course platforms, and basic data analysis tools (Excel, PowerPoint, etc.).
• Pursuing or recently completed a degree in Education, Human Resources, Organizational Development, Psychology, Business, or a related field.