Job Description

Purpose of Role

Responsible for cleaning guest rooms and floor area in accordance with established quality and performance standards.
Responsibly Description

- Arrive at work early, be fully dressed in uniform, and report to the office on time to collect the daily report and attend the daily briefing.

- While on duty, staff must wear a clean uniform, black socks, and black leather shoes, and keep a neat and professional appearance in line with W standards. Long hair must be tied up for safety.

- Take good care of room keys, duty phones, and pantry keys. All items must be returned to the office after duty. Staff must sign when receiving and returning items.

- Clean assigned guest rooms according to hotel standards, including removing trash, making beds, dusting the room and all equipment, replenishing room and bathroom amenities, cleaning the bathroom, and vacuuming.

- If any damage to room equipment or facilities is found during cleaning, report it to the office as soon as possible.

- Provide turn down service.

- Deliver guest room amenities to the pantry or guest rooms as assigned.

- Deliver requested items to guest.

- Follow all company policies and procedures.

職位宗旨
依照飯店客房工作品質標準清潔客房及樓層公共區域、依需求遞送客房備品及客人需求物品。
主要負責事項

- 提早抵達公司、著裝完畢，準時到辦公室領取每日報表、進行每日早會。

- 值班時應穿著整齊制服、黑襪、黑色皮鞋，並保持服裝儀容整潔，符合W形象。髮長過肩應束髮，以確保工作安全。

- 妥善保管領取到的房卡、公務手機及pantry鑰匙，並於下班時確實繳回辦公室；領取及歸還務必簽名以示負責。

- 依照飯店標準程序清掃分配的客房，包含處理垃圾、整理床鋪、除去客房及所有設備灰塵，補充房間及浴室備品，整理浴室及最後吸塵。

- 整理客房同時，如客房內設備有任何損壞，請盡速在最短時間內告知房務辨公室。

- 每日早上依照住房報表，檢查空房，應了解所屬樓層房間狀況。

- 於開夜床時間，依照住房報表為客人作夜床服務。

- 依分配指示遞送客房備品至樓層工作間或客房

- 依客人需求遞送指定物品至客房。

- 遵守所有公司政策和程序。

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.